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About

Great River Health is a nonprofit regional health system based in West Burlington, Iowa, serving southeast Iowa, west-central Illinois, and northeast Missouri. It operates Southeast Iowa Regional Medical Center (with campuses in West Burlington and Fort Madison) and Henry County Health Center (Mount Pleasant), plus more than 30 clinics across Iowa. Key points: - Hospitals: Southeast Iowa Regional Medical Center (West Burlington and Fort Madison) and Henry County Health Center (Mount Pleasant). - Services: Acute, rehabilitative, skilled, and long-term care; primary, specialty, urgent care; 30+ clinics offering cardiology, general/vascular surgery, hematology, infectious diseases, mental health, nephrology, oncology, ophthalmology, orthopedics, pediatrics, podiatry, pulmonology, rheumatology, urology, weight loss, women’s health, wound & hyperbaric medicine, and more. - Locations: Clinics in Burlington, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, New London, Wapello, Wayland, West Burlington, Winfield; additional pharmacy and medical equipment services (Heritage). Walk-in clinic note: - Southeast Iowa Regional Medical Center operates walk-in/urgent care at its West Burlington campus as part of its multispecialty network.

Clinic Type

Emergency Medicine

Address

Walk-In Clinic, Southeast Iowa Regional Medical Center, 132 S. Gear Ave, West Burlington, IA 52655

Phone

319.768.4320

Email

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Opening Hours

Monday through Friday: 7:00 AM - 7:00 PM; Saturday and Sunday: 9:00 AM - 4:00 PM

Emergency Care

No, for non-emergency conditions; directs life-threatening cases to EMS/ED

Services Offered

  • Walk-in clinic
  • Emergency department alternative
  • Non-emergency medical care
  • On-site laboratory
  • X-ray services

Technology & Equipment

  • On-site laboratory
  • X-ray services

Insurance & Payment

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Call your insurance provider to understand coverage, Office visit billing rather than urgent care

Languages Spoken

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Pricing

  • There are two charges for health care services: physician services and hospital services
  • Care billed as an office visit, not urgent care

FAQs

What is the difference between a walk-in clinic and an emergency room?

Emergency departments handle life-threatening emergencies, while walk-in clinics do not. Walk-in clinics are suitable for sudden health conditions when you can’t wait for an appointment or when other clinics are closed.

What conditions does the Walk-In Clinic treat?

Non-emergency conditions like allergies and infections, abrasions and bruises, colds and flu, and sprains and pains.

Do I need to go to the Walk-In Clinic for chronic conditions?

This clinic does not provide care for chronic conditions.

Does the clinic have on-site testing?

Yes, on-site laboratory and X-ray services are available.

Is this a primary care clinic or an urgent care facility?

Walk-In Clinic is a hospital-based outpatient clinic.

How are charges billed at the Walk-In Clinic?

Your care will be billed as an office visit, not urgent care.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • rater8: 4.70/5.00 (45 ratings)
  • Yelp: 3.3/5.0 (6 reviews)

Patients praise

  • Friendly and professional staff
  • Attentive and compassionate care from nurses and providers
  • Thorough medical evaluations
  • Efficient service flow

Common complaints

  • Occasional delays in service
  • Communication issues with front desk personnel
  • Some reports of rude or snarky staff behavior (not specific to walk-in)
  • Reports of slow staff response times in hospital setting

"Bobbi was great. Very knowledgeable and friendly. Answered all of my questions and made me feel confident in her diagnosis."

— Clinic website patient review

"Many reviewers commend providers like Dr. Jenn Cooper for their attentive listening, thorough evaluations, and timely prescriptions... The nursing team... is frequently praised for their compassionate care."

— of patient feedback

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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