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About

Cone Health Urgent Care in Burlington is part of the Cone Health system, a private, not-for-profit healthcare network serving central North Carolina. While the page highlights the broader Cone Health network (hospitals, MedCenters, and medical groups) and its history, it does not provide a dedicated Burlington Urgent Care location or specifics. What you can expect from Cone Health generally: - Urgent care services as part of the system’s extended care network, alongside hospitals, MedCenters, primary care, and specialty clinics. - Access to a wide range of specialties and services through Cone Health Medical Group and affiliated facilities (e.g., Moses H. Cone Memorial Hospital, Alamance Regional Medical Center, MedCenters in Greensboro, High Point, Kernersville, Mebane, etc.). - Information on the system’s broader network, locations, and services via the Cone Health website. If you’re specifically seeking urgent care in Burlington: - Visit the Cone Health website’s locations or use their search to find an urgent care site in Burlington or nearby MedCenters. - Consider contacting Cone Health Urgent Care locations nearby (in or near Burlington) for hours, wait times, and services. - If you need hospital-level urgent care or emergencies, you may be directed to the closest Cone Health hospital facility.

Clinic Type

Urgent Care

Address

3866 Rural Retreat Road Suite 104 Burlington, NC 27215

Phone

336-890-4160

Email

TalentAcquisition@conehealth.com

Opening Hours

8:00 AM - 8:00 PM (hours vary by day)

Telehealth

Yes, after-hours virtual care option available

Emergency Care

In an emergency, call 911 or go to nearest emergency department

Services Offered

  • Urgent Care
  • Lab services
  • X-ray
  • On-site healthcare services
  • Walk-in care
  • Virtual care (after-hours option)

Technology & Equipment

  • Lab services
  • X-ray
  • MyChart online check-in
  • Virtual care options

Team

  • Stephanie Peterson, PA-C — PA-C

Insurance & Payment

  • We accept patients with insurance and without insurance
  • Industry-standard insurance accepted lists from Cone Health (see notes)
  • Insurance accepted per on-site list (varies by plan)
  • We’ll file claims for you; we also accept patients without insurance

See list of accepted insurance on site; confirm with carrier for coverage

Insurance, Self-pay, Medicaid (via Cone Health financial services), Financial assistance available, Payment plans not specified

Languages Spoken

  • English
  • English (primary)
  • Interpretation services available on request

Pricing

  • Check insurance coverage with carrier; estimates available via Patient Estimates/Charges

Current Offers

New Patient Offer — null

FAQs

Is an appointment necessary?

No appointment is necessary; walk-ins welcome, but scheduling can minimize wait times.

What ages are seen?

All ages from children through adults.

What services are available onsite?

Urgent care with access to on-site labs and X-ray; expanded exam rooms and waiting area.

What are the hours for Cone Health Urgent Care at Burlington?

8:00 AM - 4:00 PM and 8:00 AM - 8:00 PM depending on day; the page lists multiple time ranges and notes extended hours on some days.

Is an appointment required for urgent care?

No appointment is necessary.

Commitments

  • Open 7 days a week; free parking; free Wi-Fi; free interpretation services; we file insurance claims for you

Awards & Accreditations

  • Not specified on page

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • BestProsInTown: The facility has 165 reviews on BestProsInTown, which highlights a generally positive reception regarding staff and clinical care. (165 reviews)

Patients praise

  • Staff is frequently described as friendly, compassionate, and professional
  • Efficient medical care for acute/urgent issues when seen by providers
  • Convenient facility features like drive-through options and updated equipment

Common complaints

  • Frustrating and complex billing errors, including miscoding of visits leading to unexpected charges
  • Communication issues with billing departments and lack of follow-up on disputes
  • Long wait times, with some reports of multi-hour waits
  • Difficulty in scheduling or getting timely appointments for follow-up care

"The staff is described as kind, pleasant, and genuinely concerned about the patients' well-being. The wait times are short, and the care provided is excellent."

— BestProsInTown review summary

"I paid my urgent care co-payment then received a bill in the mail for additional money. When I spoke to Cone Billing and to my insurance, while Cone may have billed it appropriately as an Urgent Care visit, the doctor code was not an urgent care doctor, but instead a specialist."

— Better Business Bureau customer review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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