Calais Community Hospital – Our Health, Our Hospital
Family Medicine • Calais, ME
About
Calais Community Hospital is a 25-bed critical access hospital in Calais, Maine, offering 24/7 physician‑staffed emergency care and a broad range of acute and related services. Key facilities and services include emergency department, laboratories, radiology, orthopedics, rehabilitation, nursing and case management, pain management, podiatry, respiratory care, surgery, family medicine, and nutrition services. The hospital operates as a public company in the Hospitals and Health Care sector, with an annual revenue in the $25–50 million range and about 24 staff (with recent growth). It lists four office locations in Calais, Maine, and serves swing bed and acute care patients. Contact options include the main phone numbers provided.
Clinic Type
Family Medicine
Address
Calais Community Hospital, Calais, ME (Washington County)
Phone
+12074547521
molly.fletcher@calaishospital.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Emergency Department
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: negative
- Vivian Health: 2.6 out of 5 stars (7 reviews)
- Healthgrades: 70% (Patient Experience Rating)
- Birdeye (Emergency Room): 3 stars (2 reviews)
Patients praise
- Some patients reported professional, kind, and clean experiences in the emergency room
- Quick and thorough care reported by some individuals
Common complaints
- High staff turnover and exodus of medical providers
- Concerns regarding administrative micromanagement and interference with clinical decisions
- Patient perception of deteriorating quality of care and loss of confidence in the hospital
- Inconsistent care, understaffing, and reliance on revolving medical staff
- Difficulty for patients receiving care, sometimes requiring travel to Bangor
"A lot of people don’t want to go to the Calais hospital. They’ve done so many physicians over years. They’ve pushed out a lot of good physicians."
— Local resident/report quoted in Bangor Daily News and The Quoddy Tides"This community has a false sense of security with this hospital and ER. Calais should have a walk in clinic not a hospital where the care is very substandard."
— Birdeye review"With the vast amount of turnover that has happened, the community is losing confidence in the quality of care. That’s a hard, hard thing to turn around."
— Report in The Quoddy Tides/Bangor Daily NewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- First Smart Knee Implant in Maine Performed at Calais Community Hospital – Calais Community Hospital — Jul 28, 2025
- Washington County Hospital’s CCMAIT Program Proves to be a Huge Success – Down East Community Hospital — Oct 28, 2025
- Nurses graduate from new WCCC program — Dec 26, 2025
- Le CH Calais accueille la Journée du Coeur des Femmes - CENTRE HOSPITALIER Dr Jean Eric TECHER Calais — Aug 8, 2025
- Psychiatrie : un nouvel espace d'apaisement pour les patients - CENTRE HOSPITALIER Dr Jean Eric TECHER Calais — Nov 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Calais
Summary: The St. Croix Regional Family Health Center (SCRFHC) is a nonprofit Federally Qualified Community Health Center offering healthcare since 1991. It operates as a private nonprofit and provides care on a sliding scale—no one is denied services due to inability to pay, with discounts based on family size and income. SCRFHC has five offices in the United States, including a location in Calais, Maine (Calais address: 5 Lowell St, Suite 4, Calais, ME 04619). Headquarters are in Princeton, Maine. The center emphasizes accessible, low-cost care and serves as a community health resource in the region.
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