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Clinic Type

Behavioral Health

Address

Community Behavioral Health Center, CHA Cambridge Hospital, 1493 Cambridge Street, Cambridge, MA

Phone

+1 833-222-2030

Email

support@cambridgepublichealth.zendesk.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

24-Hour Access Line: 833-222-2030; Walk-ins welcome

Services Offered

  • Mental health services
  • Substance use services
  • Urgent care
  • Walk-in services
  • Evaluations
  • Medication management
  • Peer support
  • Therapy
  • Referrals
  • Substance use supports

Team

  • Community Behavioral Health Center, Walk-in service for people of all ages; 24-hour access line — Center

Insurance & Payment

—

Languages Spoken

—

FAQs

What is the Community Behavioral Health Center?

A walk-in behavioral health center for people of all ages.

How can I get help right away?

Visit or call the Community Behavioral Health Center; call the 24-hour Access Line at 833-222-2030.

What services does the Community Behavioral Health Center provide?

Walk-in services for people of all ages, including evaluations, medication, peer support, therapy, referrals, and substance use supports.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocalityBiz/General Online Reviews: 1 to 4 stars (based on small, non-representative sample of online reviews) (Limited sample of reviews available online)

Patients praise

  • Helpful intake staff in some instances
  • Attentive clinicians reported in some visits
  • Provides a dedicated, accessible alternative for urgent mental health/substance use needs
  • Availability of 24/7 crisis support via phone

Common complaints

  • Reports of rude or dismissive intake staff
  • Inconsistent quality of care or lack of attention to patient concerns
  • Difficulties with long-term follow-up or therapy referrals
  • Frustration regarding perceived lack of progress or ineffective outcomes

"Urgent Care psychologist was very attentive my first visit. I can only give four stars because they do not have long term therapists who take my insurance."

— Online review on LocalityBiz

"She was more concerned about Christmas vacation than my few questions about addional care. Intake staff was great."

— Online review on LocalityBiz

"The woman who checked me in is just plain rude and wouldn't let me finish explaining why I was there."

— Online review on LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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