Marion County - Illinois Department of Healthcare and Family Services
Behavioral Health • Centralia, IL • Since 1997
About
The Illinois Department of Healthcare and Family Services (HFS) is a Illinois state government agency responsible for providing Medicaid health coverage and administering child support services. It operates through two main divisions: Medical Programs and Child Support Services, with an Office of Inspector General operating independently and reporting to the governor. HFS aims to help Illinois residents access high-quality health care and ensure children receive financial support from both parents. The department is headquartered in Springfield, Illinois, and was founded in 1997 (formerly the Department of Public Aid). Current director (as of 2022) is Theresa Eagleson. The agency serves statewide (Illinois) and is involved in managing healthcare enrollment and child support programs. If you’re looking for Marion County or Centralia-specific services, contact HFS through the Illinois HFS site for location-based program help and case assistance.
Clinic Type
Behavioral Health
Address
101 South Locust Centralia, IL 62801-3532
Phone
618-533-1391
hfs.dcssconnect@illinois.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp, LocalityBiz: Generally low ratings; 1-2 stars typical on public forums (Small number of reviews found across public platforms)
Patients praise
- Some staff described as helpful and friendly
- Efficiency in processing high volume of people in some instances
Common complaints
- Rude and unprofessional staff interactions
- Difficulty reaching staff by phone/frequent use of voicemail without return calls
- Frustration with bureaucratic processes
"This is the worst government office that I have ever delt with in my life. The people who work here are rude and lazy. They will not call you back."
— Yelp review for Marion County Department of Human Services"MCHS in Centralia was a pleasant experience. The wait to speak to a case worker was under 5 minutes, and the entire staff was friendly and helpful."
— LocalityBiz review for Marion County Human Services Department"Every time i call them i get a voicemail. I called every day for a week left a voicemail almost every time i called still NO call back."
— LocalityBiz review for Marion County Human Services DepartmentSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Marion County Health Department begins flu vaccination clinics | South Central Illinois' News, Sports and Weather Station — Sep 19, 2025
- Distribution of 955 Boxes of Narcan Last Year by Marion County Health Department Draws Questions | South Central Illinois' News, Sports and Weather Station — Mar 26, 2026
- Providers say feds’ new rural health care grants to Illinois won’t cover Medicaid cuts | South Central Illinois' News, Sports and Weather Station — Jan 27, 2026
- Illinois Medicaid program faces looming funding crisis due to federal changes - IPM Newsroom — Jan 20, 2026
- Marion County Board meets county’s first Veterans Assistance Commissioner | South Central Illinois' News, Sports and Weather Station — Feb 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Centralia
SSM Health Behavioral Health - Centralia in Centralia, Illinois provides mental health treatment including residential, intensive outpatient, and outpatient services. The facility offers personalized care for conditions such as anxiety and depression, with specialized programs for older adults and 24/7 medical supervision available for those in crisis.
SSM Health is a Catholic, nonprofit health system serving the Midwest and beyond, with a focus on compassionate, patient-centered care. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an health plan, and an accountable care organization across Illinois, Missouri, Oklahoma, and Wisconsin. The organization emphasizes innovation and sustainability, employs thousands (tens of thousands system-wide), and is headquartered in St. Louis, MO. To find Centralia, IL behavioral health services, visit ssmhealth.com or contact the St. Louis HQ line to get the closest Centralia-area behavioral health provider within the SSM Health system.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other behavioral health clinics in Centralia, or search the full directory by insurance, ratings, and more.