Rotech Healthcare Inc.
Durable Medical Equipment • Charles City, IA • 3 (Charles City, Oelwein, Marshalltown) locations
About
Rotech Healthcare Inc. in Charles City, IA provides durable medical equipment including homecare beds, wheelchairs, walkers, canes, and medical supplies. The company accepts Medicare and Medicaid and requires a doctor's prescription to obtain equipment.
Clinic Type
Durable Medical Equipment
Address
Charles City: 302 Gilbert Street, Charles City, IA 50616; Oelwein: 715 East Charles Street, Oelwein, IA 50662; Marshalltown: 501 East Main Street, Marshalltown, IA 50158
Phone
641-228-7537
—
Opening Hours
Hours and locations are listed for multiple sites: Rotech - Charles City, IA; Rotech - Oelwein, IA; Rotech - Marshalltown, IA
Services Offered
Insurance & Payment
We accept Medicare and Medicaid.
Medicare, Medicaid, Cash, Credit Card
Languages Spoken
FAQs
What documents are required to obtain DME?
A doctor's prescription is required.
Do you accept Medicare or Medicaid?
Yes, we accept Medicare and Medicaid.
Social Media
Photos
.png)
What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 1.7/5 (290)
- Better Business Bureau (BBB): 1.31/5
Patients praise
- Helpful staff in specific past instances
- Occasional prompt service reported in isolated older reviews
Common complaints
- Poor customer service and communication issues
- Difficulties with billing and insurance processing
- Inconsistent or incorrect equipment delivery/orders
- Long wait times and difficulty reaching staff by phone
- Issues with equipment quality or functionality
"Wasn't to happy with service, rented a wheelchair, have me one for a very large person. Could not use it in home. Tried to get another one. No luck!"
— Loc8NearMe (Charles City location specific)"Bad customer service with billing poor service with knowing is the insurance will cover medical supplies customer service hung up does not return phone calls dont speak English"
— Better Business Bureau (BBB)"My CPAP equipment that worked great for over three years is now being supplied with incorrect parts that do not interface with the machine correctly and I have been working on resolution for eight months"
— ComparablySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Robin Menchen speaks on the current state of at-home respiratory care and Rotech’s committed mission — May 6, 2026
- Faster Wound Care: Healing & Transitioning Safely with Rotech - Rotech Healthcare — Oct 23, 2025
- Don’t Lose Your Benefits: Reorder CPAP Supplies Before Year-End - Rotech Healthcare — Oct 9, 2025
- Improvements In Pick And Pack Automation | StreamTech | St. Louis, MO — Aug 8, 2025
- Rebecca Polmanteer — Jun 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More durable medical equipment clinics in Charles City
Floyd County Medical Center (FCMC) is a 25-bed Critical Access Hospital and Rural Health Clinic in Charles City, Iowa, delivering inpatient and skilled nursing care, 24/7 emergency care, and extensive outpatient services. Key offerings include diabetes management, nutrition education, wound and ostomy care, physical, occupational, and speech therapy, laboratory and radiology, general surgery, cardiology, ENT, nephrology, orthopedics, podiatry, urology, and sleep studies. FCMC operates with 32 employees, founded in 1965, and is governed by a seven-member Board of Trustees. It is licensed/accredited in Iowa, part of the local healthcare network, and has multiple Charles City addresses (HQ at 800 11th St). Contact: 641-228-6830.
Quality Medical Services Charles City in Mason City, Iowa offers medical equipment and supplies. The clinic is located at 2471 4th Street SW and accepts CareCredit for payment of healthcare bills.
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
See other durable medical equipment clinics in Charles City, or search the full directory by insurance, ratings, and more.