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About

Summary: MUSC Health offers 24/7 urgent care and emergency services, with virtual visits available through the MUSC Center for Telehealth. The Center (founded 2014) is a state-wide telehealth headquarters and a national Telehealth Center of Excellence, enabling expert care access across South Carolina via remote video, store-and-forward, and remote monitoring. Based in Charleston, SC, the Center collaborates with MUSC Health and statewide providers to deliver high-quality urgent and emergency care through telehealth, education, and simulation. Contact: telehealthinfo@musc.edu | 843-792-1414.

Clinic Type

Urgent Care

Address

169 Ashley Ave, Charleston, South Carolina, US

Phone

8439854700

Email

mychart@muschealth.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Urgent Care
  • Urgent Care Chat
  • Urgent Care Video
  • In-person Urgent Care
  • Pediatric After-Hours Care
  • Orthopedic Urgent Care
  • Dental Urgent Care
  • virtual urgent care
  • online urgent care visit
  • care for all ages
  • unscheduled walk-in visits
  • radiology and laboratory onsite
  • medical direction by allopathic or osteopathic physician

Technology & Equipment

  • online urgent care platform
  • text-based chat
  • secure video telemedicine
  • radiology
  • laboratory services
  • Zipnosis virtual care platform

Insurance & Payment

$35 to $45 flat rate (insurance not billed), Insurance billed for virtual urgent care video visit or other services (where applicable), Free for State Health Plan members and select groups

Languages Spoken

Pricing

  • $35 to $45 flat rate for online urgent care visit (insurance not billed)
  • Video visit: insurance billed or $45 flat rate
  • In-person urgent care pricing not fully disclosed; standard walk-in access during posted hours

Current Offers

Free for State Health Plan members and select groups — $0

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Elgin Medical Pavilion): 3.2 out of 5 stars (161 reviews)
  • Birdeye (Ashley River Tower ED): 2.6 out of 5 stars (17 reviews)

Patients praise

  • Commendations for individual nurses and staff for their care and effort
  • Professionalism and quality of care from specific providers and residents
  • High patient willingness to recommend hospital services in certain departments

Common complaints

  • Billing and insurance transparency concerns, including unexpected facility fees and itemized billing issues
  • Long hold times for customer support and billing departments
  • Reports of being turned away due to patient volume or scheduling policies
  • Perceived dismissiveness from providers regarding symptoms or medical concerns
  • Extended wait times and difficulties accessing care in emergency/urgent settings

"I wish the doctors weren’t so quick to write it off as something just to get patients out."

LocalityBiz (Children's After Hours Care)

"The residents and fellows along with the doctors are all top notch. The nurses, techs, and other staff. Care about people."

Birdeye (Ashley River Tower ED)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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