NEW Health Center
Mental Health and Behavioral Services • Charlestown, MA • Since 1971 • Multiple locations (North End and Charlestown) locations
About
North End Waterfront Health (NEW Health Center) is a nonprofit federally qualified health center with ties to Massachusetts General Hospital and Boston Medical Center, serving Boston’s North End and Charlestown neighborhoods. It offers comprehensive care including adult and pediatric primary care, behavioral health, and a broad range of services (lab, radiology, pharmacy, dental, OB/GYN, cosmetic services, interpreter services, health education). The organization employs about 40 staff and was founded in 1971, with leadership that includes several directors of behavioral health (e.g., Ann Fitzgerald, LICSW Rosa Felix, Cristina Luna) and an overall executive team led by a CEO. The center emphasizes behavioral health as a core component of its care delivery for the Charlestown area.
Clinic Type
Mental Health and Behavioral Services
Address
North End (Boston) — contact for appointments; Charlestown location also available
Phone
(617) 643-8080 (North End)
dfcoakley@mgh.harvard.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
Language translation services available via telephonic system; sliding fee scale for those who meet eligibility requirements
Sliding scale, Insurance, Medicare, Medicaid, Private insurance, Sliding fee, out-of-pocket (when allowed)
Languages Spoken
Pricing
FAQs
What services are offered by the Behavioral Health Department?
Diagnostic evaluations and assessments; Psychiatric evaluations and consultations; Referrals to collaborative services; Short-term and long-term individual therapy; Couples therapy; Child play therapy; Family therapy; Group therapy; Psychopharmacological treatment in conjunction with therapy; Substance use disorder treatment; Medication assisted treatment for opioid addiction; Stress management and relaxation therapies; Smoking cessation; Outreach and education services to the North End community.
Are translation services available?
Yes. The Behavioral Health Department offers all services in English. Language translation services are available, if needed, through a telephonic system.
What insurance plans are accepted?
Medicare, Medicaid and most private insurances are accepted.
Is there a sliding fee scale?
Yes, services are available on a sliding fee scale for those who meet eligibility requirements.
How can I schedule an appointment?
Call the Behavioral Health Department for more information or to schedule an appointment. North End: (617) 643-8080; Charlestown: (857) 238-1195.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 2.37/5 (19 reviews)
Patients praise
- Access to integrated care systems (e.g., MGH affiliation)
- Availability of multidisciplinary teams including psychiatrists, psychologists, and social workers
- Availability of crisis intervention and community-based support services
Common complaints
- Communication challenges, including ignored messages and difficulty reaching providers
- Long wait times and inefficient front-desk processes
- Issues with prescription management and refills
- Perceived lack of empathy or professional interaction from administrative staff
- High staff turnover/revolving door of clinicians
"Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks. My doctor no-showed a telehealth visit until I called and the front desk said they’d “get her on the ball.”"
— LocalityBiz (MGH Charlestown HealthCare Center)"The counselors are just there to smile and nod and tell you to breathe. The doctors change like a rapidly moving revolving door."
— Rehab.com (South Shore Mental Health Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Annual Purple bow campaign raises od awareness, symbolizes power of recovery — Aug 28, 2025
- Community Health Priorities Unveiled at NeighborHealth’s Gallery Walk — Jul 17, 2025
- Wu and Age Strong Announce Over $1.2 million in Grants — Jul 24, 2025
- Boston Joins Growing Legal Fight Against Social Media Platforms Over Student Mental Health - Caught In Charlestown — Jul 8, 2026
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health and behavioral services clinics in Charlestown
Charlestown Community Health Center in Charlestown, MA offers outpatient mental health and behavioral services for the whole family. The center provides on-call physician coverage 24 hours a day, 7 days a week, and integrated care services. Services are provided by Mass General Hospital.
Lighthouse Behavioral Health and Wellness Center is a Boston-based private mental health care provider offering therapy, telehealth, community outreach, and support services. Founded in 2017 and headquartered in Boston, the center employs about 17 people and is led by CEO Shirley Janvier. Services target emotional and behavioral wellness with a focus on inclusivity and social justice. They operate two offices in Boston (Charlestown area) and serve primarily U.S. clients, with a strong telehealth component. Notable details: contact number 617-860-4009, monthly visits ~2,725, and a small, specialized team across medical, consulting, and management roles.
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