Charlestown Community Health Center
Mental Health and Behavioral Services • Charlestown, MA
About
Charlestown Community Health Center in Charlestown, MA offers outpatient mental health and behavioral services for the whole family. The center provides on-call physician coverage 24 hours a day, 7 days a week, and integrated care services. Services are provided by Mass General Hospital.
Clinic Type
Mental Health and Behavioral Services
Address
73 High Street, Charlestown, MA 02129
Phone
617-724-8135
patientbilling@partners.org
Opening Hours
24 hours a day, 7 days a week (on-call physician coverage for patients)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for this location?
8:30 a.m.–5:00 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Postcard: 3.5/5 (32)
- Mass General Brigham (Internal Medicine): 4.9/5 (94)
Patients praise
- Highly rated individual providers/physicians (e.g., 4.9 rating for internal medicine primary care)
- Some patients report positive, compassionate care from specific doctors and nurses
Common complaints
- Poor communication and unresponsiveness (e.g., patient messages ignored, difficulty reaching staff)
- Administrative issues, particularly with billing and prescription refills
- Difficulties with the patient check-in/check-out process (e.g., long lines, confusion)
- Perceived lack of professionalism or dismissive behavior from staff
- Concerns regarding continuity of care and follow-up treatment
"Abysmal communication. Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks."
— LocalityBiz/Patient Review"I love the Drs and and nurses in this family Drs office I suffer from severe chronic pain and these care giversangels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand."
— A-Better-Place/Patient Review"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility."
— Postcard/Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mass General Brigham Imaging, Charlestown Community Health ... — Dec 10, 2025
- Services & Care - NEW Health Center — Sep 5, 2025
- Charlestown Health Center | North Star Health — Jan 16, 2026
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- Cutting the Ribbon on Health Center Upgrades | North Star Health — Apr 15, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health and behavioral services clinics in Charlestown
North End Waterfront Health (NEW Health Center) is a nonprofit federally qualified health center with ties to Massachusetts General Hospital and Boston Medical Center, serving Boston’s North End and Charlestown neighborhoods. It offers comprehensive care including adult and pediatric primary care, behavioral health, and a broad range of services (lab, radiology, pharmacy, dental, OB/GYN, cosmetic services, interpreter services, health education). The organization employs about 40 staff and was founded in 1971, with leadership that includes several directors of behavioral health (e.g., Ann Fitzgerald, LICSW Rosa Felix, Cristina Luna) and an overall executive team led by a CEO. The center emphasizes behavioral health as a core component of its care delivery for the Charlestown area.
Lighthouse Behavioral Health and Wellness Center is a Boston-based private mental health care provider offering therapy, telehealth, community outreach, and support services. Founded in 2017 and headquartered in Boston, the center employs about 17 people and is led by CEO Shirley Janvier. Services target emotional and behavioral wellness with a focus on inclusivity and social justice. They operate two offices in Boston (Charlestown area) and serve primarily U.S. clients, with a strong telehealth component. Notable details: contact number 617-860-4009, monthly visits ~2,725, and a small, specialized team across medical, consulting, and management roles.
See all mental health and behavioral services clinics in Charlestown →
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