Primary Care & Family Medicine | Novant Health
Primary Care • Charlotte, NC
Clinic Type
Primary Care
Address
—
Phone
+18662131785
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
available
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
FAQs
What services are offered for primary care and family medicine?
Check-ups, sick care, referrals to specialists, 24/7 access, flexible appointment times, and an expert team focused on keeping you and your family healthy.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Novant Health Primary Care Berewick): 4.5/5 (235)
- Birdeye (Novant Health Matthews Medical Center): 3.5/5 (803)
- Wheree (Novant Health Midtown Family Medicine): 8.1/10
- Wheree (Novant Health Randolph Family Medicine): 8.4/10
Patients praise
- Compassionate, friendly, and attentive clinical staff and providers
- Thorough care during routine check-ups and clear medical explanations
- Welcoming and organized office environment in some locations
- Convenient appointment scheduling options at certain practices
Common complaints
- Administrative issues, including difficult or non-responsive communication and phone support
- Billing discrepancies, aggressive billing practices, and lack of transparency regarding costs
- Unprofessional, rude, or dismissive staff and office management behavior
- Difficulty scheduling or last-minute cancellations of appointments
- Challenges obtaining timely prescription refills or follow-up care
"They listen, empathize, are knowledgeable, they talk to you, not at you! That’s important for me... I’ve never felt overwhelmed or stressed about coming here."
— LocalityBiz review of Novant Health Randolph Family Medicine"Unhelpful and unprofessional. I’ve had appointments cancelled on me last minute multiple times after waiting weeks to be seen. The staff is unfriendly and unhelpful."
— LocalityBiz review of Novant Health Primary Care Foxcroft"Novant's aggressive and inappropriate billing and slow response, combined with my loss of ability to contact my physician, makes continuing with a physician associated with them too much of a problem."
— Better Business Bureau review of Novant Health, Inc.Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Novant Health Primary Care South End — Sep 22, 2025
- Novant Health Primary Care NoDa — Sep 24, 2025
- Novant Health Primary Care Berewick — Sep 22, 2025
- Nichole Waltz, PA-C | Family Medicine | Novant Health — Jul 13, 2025
- Novant Health Randolph Family Medicine — Sep 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
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