Behavioral Health Services | UPMC Chautauqua
Behavioral Health • Chautauqua, NY
Clinic Type
Behavioral Health
Address
306 Central Ave., Dunkirk, NY 14048
Phone
716-363-0018
—
Opening Hours
Our Hours: Monday through Friday, 9 a.m. to 5 p.m. and other times by appointment
Emergency Care
If you're in crisis and need care right away, call the mental health crisis hotline at 800-724-0461.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What services are available?
Care for children, teens, and adults with mental health or substance use issues; outpatient program; group therapy; Certified Peer Advocate; inpatient and outpatient substance use disorder care; residential addiction medicine services.
What levels of care are offered for substance use?
Inpatient substance use disorder care (live-in, 15-bed unit); outpatient substance use disorder care; residential addiction medicine services.
Is there accreditation for the program?
The Joint Commission on Accreditation of Healthcare Organizations accredits our program.
Is programming available in Spanish?
Yes, programming is offered in Spanish.
What are the crisis contact options?
Mental health crisis hotline 800-724-0461; Outpatient Mental Health Program 716-664-8641; Substance Use Disorder Program 716-664-8620.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 66% of patients recommend the hospital (general hospital rating) (18 reviews on Yelp)
- Google Reviews (via SoberList.org): 1.0/5 stars (Not explicitly stated (online review snippet))
- LocalityBiz: 1/5 stars (Not explicitly stated (online review snippet))
Patients praise
- Some staff members described as kind and accommodating
- Professional and friendly service noted by some individual patients
- Positive experiences with specific doctors mentioned in clinical reviews
Common complaints
- Perceived lack of compassion and dismissive behavior from some staff
- Complaints regarding discharge procedures and lack of thorough assessment
- Issues with communication, including rude or impolite interactions
- Concerns over medication management and follow-up care
"This place doesn’t take mental health seriously, some of the mental health staff are rude and impolite. I think this place should be avoided if you have any serious mental disorders."
— SoberList.org (citing Google Reviews)"The staff are generally quite kind and accommodating. However, there was no compassion for me ..."
— Yelp"They just push medications even gave a medication that caused voiding complications and there was no reason given to why it was given to my grand daughter."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Superlative Support: WCA Foundation Makes Largest Allocation In Its History To UPMC Chautauqua | News, Sports, Jobs - Post Journal — Mar 30, 2026
- Hospital Help: Rep. Langworthy visits UPMC Chautauqua | News, Sports, Jobs - Post Journal — Jun 18, 2026
- Langworthy makes stop at UPMC Chautauqua | News, Sports, Jobs - Observer Today — Jun 18, 2026
- Community Health Assessment, Improvement Plan completed | News, Sports, Jobs - Observer Today — May 22, 2026
- Powerful Partners: Sheriff honored by city Drug Treatment Court | News, Sports, Jobs - Post Journal — Jun 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Chautauqua
Comparing your options?
See other behavioral health clinics in Chautauqua, or search the full directory by insurance, ratings, and more.