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About

Summary: Primary Care of Western New York, LLP (PCWNY) is a large, privately held family medicine group based in Williamsville, NY, with 6 offices across Western New York including Cheektowaga. They offer team-based care for patients of all ages, from infancy through adulthood. PCWNY emphasizes long-term patient relationships and has a workforce of 29 employees with multiple physician partners and leaders (e.g., Dawn Eitapence, Amy Massimi). Services span primary and urgent care, diabetes management, nutrition, and patient education, supported by a tech stack including medent and Microsoft tools. For appointments or more information, visit primarycarewny.com or call 716-839-8000.

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Clinic Type

Primary Care

Address

30 N Union Rd, Williamsville, New York 14221, US

Phone

716-839-8000

Email

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Opening Hours

Three convenient locations with evenings and Saturdays. Office hours vary by location.

Website

https://www.primarycarewny.com/

Services Offered

  • Primary care
  • family medicine
  • adult care
  • pediatric care
  • diabetes education
  • counseling
  • referral guidance
  • care coordination
  • in-house patient centered medical home
  • affiliation with Catholic Medical Partners
  • network of medical professionals
  • three locations
  • evening and Saturday hours
  • inpatient affiliation with Sisters of Charity Hospital

Insurance & Payment

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Languages Spoken

  • English

Awards & Accreditations

  • Certified Patient Centered Medical Home (by CMS)

Social Media

Linkedin

Photos

Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 1Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 2Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 3Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 4Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 5Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 6Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 7Home - Primary Care of Western New York, LLP — Primary Care clinic in Cheektowaga, NY — photo 8

What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye, Google, Yelp: 2.3 out of 5 stars (Birdeye/Google); 2.4 out of 5 stars (Yelp) (272 reviews on Birdeye/Google; 32 reviews on Yelp)

Patients praise

  • Some patients report satisfaction with individual doctors and providers
  • Appreciation for thorough consultations from specific clinicians
  • Some positive comments regarding the medical care received from individual practitioners

Common complaints

  • Extreme difficulty reaching the office by phone and long hold times
  • Reports of rude or unhelpful front desk and administrative staff
  • Complaints about billing issues and aggressive collection practices
  • Frustration over inability to switch primary care providers within the practice
  • Reports of poor communication, including failure to return calls, lost test results, and issues with prescription refills
  • Perception that the practice is profit-driven rather than patient-centered

"Absolutely garbage practice with absolutely no regard for their patients... It makes my blood boil how much this place does not care about the patients."

— WebMD user review

"This is a very profit driven organization when one would hope for a patient care driven organization."

— Yelp user review

"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person... I can't recommend them highly enough!!"

— Birdeye user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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Cheektowaga - Community Health Center of Buffalo, Inc

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Summary: The Community Health Center of Buffalo, Inc. (CHCB) is a private nonprofit healthcare provider founded in 1999 and based in Buffalo, NY, with seven offices across the U.S., including Cheektowaga. It delivers comprehensive, low-cost or free/preferred-fee care to the underserved, accepting most insurances. Key services include Adult and Family Medicine, Geriatric and Pediatric Medicine, Women's Health, Family Planning, Dental, Nutrition, Behavioral Health, Physical Therapy, Clinical Pharmacy, and more. CHCB operates clinics in Buffalo, Niagara Falls, Cheektowaga, and Lockport, offering patient forms, online forms, and appointment scheduling. The organization emphasizes culturally sensitive, preventive and primary care, aiming to reduce health disparities. Contact: info@chcb.net; Phone: 716-986-9199. Address relevant to Cheektowaga: Cheektowaga location is part of CHCB’s seven-office network.

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