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Clinic Type

Orthopaedic Surgery

Address

1234 West Chester Pike, Suite 102, West Chester, PA 19382

Phone

(800) 321-9999

Email

jennifer.lombardo@rothmanortho.com

Opening Hours

Monday - Friday: 8:00AM - 4:30PM

Services Offered

  • Orthopaedic surgery
  • Orthopaedics
  • Orthopaedic trauma and fracture care
  • General orthopaedics
  • Orthopaedic oncology
  • Physical therapy
  • Ambassadors
  • Events
  • Podiatry (not specified)
  • Patient services (no-show/cancellation policy)

Team

  • Thomas C. Dowd, MD — Physician
  • John R. Luksch, DO — Physician
  • John J. Mangan, MD, MHA — Physician

Insurance & Payment

Not specified on page

Languages Spoken

FAQs

What is the No-Show & Cancellation Policy?

Our policy states cancellation must be made at least 24 hours in advance to avoid a $50 cancellation fee; no-shows may lead to discharge from the practice at the provider’s discretion.

No-Show & Cancellation Policy

1. If you need to cancel or re-schedule, you are requested to notify us as soon as possible, but no later than 24 hours in advance. Without this notification, you will be responsible for a $50.00 cancellation fee. Cancellation charges are not covered by insurance and are due and payable prior to any future appointments. 2. If your appointment is not canceled within 24 hours of your scheduled appointment time, you will be considered a “no show.” If you do not show for three appointments, you may be unable to schedule subsequent appointments and could be discharged from our practice at the provider’s discretion.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (West Chester Endoscopy): 4.8/5 (379)
  • Penn Family Medicine West Chester: 2.8/5 (55)
  • Birdeye (West Chester GI Assoc PC): 4.7/5 (338)

Patients praise

  • professional and compassionate clinical staff
  • high-quality medical expertise of physicians
  • thorough treatment and clear communication from some providers
  • convenience of specialized facilities

Common complaints

  • billing and administrative coordination issues
  • long hold times and poor responsiveness
  • inconsistent appointment availability
  • mixed nursing and bedside care quality
  • concerns regarding front-desk professionalism

"Many patients commend the professionalism and efficiency of the staff... While visitors value certain healthcare providers' knowledge and friendly interactions, challenges remain regarding administrative coordination and responsiveness."

US Digestive Health at West Chester reviews summary

"I’ve been a patient here for five years and my experience has gotten worse and worse... I cannot get in to see [my doctor] for acute issues."

Penn Family Medicine West Chester reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Chester, PA·Orthopaedic Surgery

PHSC (Philadelphia Hand to Shoulder Center) is a longstanding orthopedic practice specializing in hand, wrist, elbow, arm, and shoulder care with multiple PA/NJ locations, including Philadelphia and surrounding suburbs. Key details: - Founded 1973; headquartered in Philadelphia, PA - Orthopedic and plastic surgeons plus therapists; focus on upper-extremity conditions - 16+ imaging/therapy-enabled offices across PA & NJ; several locations near West Chester, PA area (e.g., King of Prussia, Langhorne, Havertown, Paoli) - Part of a multi-location partnership with clinically renowned surgeons and ongoing research/technique advancement - Contact: info@handcenters.com; phone numbers for scheduling - Office footprint includes Philadelphia Center City, South Philadelphia, and nearby counties (Bucks, Montgomery, Delaware, Chester) If you’re specifically seeking orthopedic surgeons near West Chester, PA, PHSC has nearby offices in Paoli (Chester County) and King of Prussia, with hand/upper-extremity specialists and imaging/therapy services at multiple sites. For exact physicians, appointment availability, and to confirm West Chester-area options, visit hand2shouldercenter.com or contact the centers directly.

VerifiedOnline bookingSince 1973
Chester, PA·Orthopaedic Surgery

VerifiedOnline booking

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