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About

Summary: Northwestern Medicine is a nonprofit health system affiliated with Northwestern University, based in Chicago, IL. It operates 10+ hospitals and a network of physician offices and urgent care centers across Illinois, with flagship Northwestern Memorial Hospital. The system emphasizes quality care, research, and collaborations with Feinberg School of Medicine, Lurie Children’s Hospital, and the Ryan AbilityLab. Key leadership includes CEO Howard Chrisman. Services encompass a wide range of hospital and academic medical center care, including primary care through its extensive physician network. Contact and locations: headquarters in Chicago; several Illinois locations for primary care and hospitals (e.g., Winfield, Lake Forest, Huntley, Wheaton).

Clinic Type

Primary Care

Address

251 E Huron St, Chicago, Illinois 60611, US

Phone

184466238837

Email

kflesch@nm.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Pediatrics
  • Preventive Medicine
  • Chronic Disease Management
  • Integrated Health Care

Technology & Equipment

  • robotic surgery
  • 3D diagnostic imaging
  • proton therapy

Team

  • Northwestern Medicine Primary Care physicians, Board-certified primary care physicians — Provider group

Insurance & Payment

Languages Spoken

FAQs

What is primary care?

Your primary care physician is the navigator of your care team, a partner whose medical guidance is informed by an ongoing relationship with you and your family.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Northwestern Medicine Primary and Specialty Care Arkes Pavilion, Chicago, IL): 2.0/5 (4 reviews) (4)
  • Birdeye (Northwestern Medical Group at Lakeview, Chicago, IL): 2.9/5 (88 reviews) (88)
  • Birdeye (Northwestern Medicine Primary Care Lavin Pavilion Suite 2150, Chicago, IL): 3.0/5 (2 reviews) (2)
  • Yelp (Northwestern Medicine, Chicago, IL listing): Not stated in provided snippet (review highlights indicate negative sentiment) (Not stated in provided snippet)

Patients praise

  • Some patients describe staff/clinician as professional, caring, and responsive during visits (e.g., front desk/nursing/doctor during primary care or urgent care-style encounters).

Common complaints

  • Difficulty getting timely appointments / long waits for new patients.
  • Rude/dismissive staff and poor communication.
  • Clerical/billing issues and lack of transparency/accountability.
  • Reports of medication-handling problems (in at least one review).

""RUN FAR AWAY from NWM if you have any urgent issues...expect wait times in the 4-6months range...scheduling with this network is a dumpster fire""

Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion

""Impossible to get an appointment in a timely fashion...Nowadays you wait several months (if not more) for an appointment""

Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion

""Just a nightmare to deal with. Months wait for an appointment, rude and dismissive staff, long waits, clerical errors and issues with communication.""

Birdeye review for Northwestern Medicine Primary and Specialty Care Arkes Pavilion

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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