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Clinic Type

LGBTQ Health

Address

Cleveland Heights, OH

Phone

2163501000

Email

centraloc@verizon.net

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • LGBTQ+ inclusive healthcare
  • gender-affirming care
  • LGBTQ mental health clinic
  • routine check-ups
  • HIV & STI testing and treatment
  • Hep C testing and cure
  • Anal Pap Smear
  • healthcare without regard to insurance status
  • sliding scale for uninsured
  • assistance with health care and other qualifying programs
  • care coordination and transition of HIV care (ART)
  • transfer of medical records
  • therapy/mental health services
  • accessible healthcare
  • immediate intake/appointment scheduling
  • walk-ins accepted (preferred to schedule)

Technology & Equipment

  • Electronic medical record system (currently binary gender options)

Team

  • Central Outreach Wellness Center team, multidisciplinary team with expertise in LGBTQ care — LGBTQ health specialists

Insurance & Payment

  • major insurance
  • sliding scale for uninsured (not insurance)

Accepts major insurance; sliding scale available for uninsured; assistance with enrollment in Health Care and other programs

major insurance, sliding scale for uninsured, free & confidential HIV & STI test and treat services

Financing: sliding scale fees for uninsured; assistance with Health Care and qualifying programs

Languages Spoken

  • English

Pricing

  • Free & confidential HIV & STI test and treat services
  • sliding scale for uninsured
  • assistance with health care enrollment and other programs

Current Offers

New patient onboarding

FAQs

Do you accept insurance?

Yes, major insurance is accepted; sliding scale for uninsured available.

Is there a long wait for gender-affirming care at your Cleveland Heights clinic?

We strive to make gender-affirming care as accessible as possible. While wait times can vary, our goal is to get you in for an initial consultation quickly. We operate on an informed consent model, which means you can often start hormone therapy without lengthy prerequisite psychological evaluations, as long as you understand the effects and risks. Call our Cleveland Heights office to inquire about current appointment availability—we are committed to helping you start your journey without unnecessary delays.

What is included in inclusive care at Central Outreach in Cleveland Heights?

Inclusive care means creating a welcoming environment for everyone, regardless of sexual orientation, gender identity, race, or background. Our staff receive ongoing training, forms use inclusive language, and our providers are knowledgeable about the health needs of diverse communities, ensuring respectful, knowledgeable, and personalized attention.

Can I transfer HIV treatment to the Cleveland Heights clinic?

Yes. Transferring your HIV treatment to our Cleveland Heights clinic is a simple process. We can assist with medical records transfer from your previous provider. We offer a seamless transition to maintain ART, an undetectable viral load, and ongoing health.

What if I want to schedule an appointment?

You can call us, use the appointment form, or walk in, though scheduled appointments are recommended.

Commitments

  • Safe Space Alliance member
  • Inclusive care for everyone with dignity and respect
  • Non-discrimination policy and staff training

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google/Facebook reviews): 3.2/5 (152)

Patients praise

  • Inclusive, compassionate, and specialized healthcare for the LGBTQ+ community
  • Culturally competent providers knowledgeable about LGBTQ+ health needs
  • Convenient access to routine care, gender-affirming care, and mental health services
  • Safe, non-judgmental environment for patients

Common complaints

  • Some patient reviews express frustration with clinic policies and denial of care related to non-LGBTQ specific issues
  • Polarizing feedback regarding institutional policies during public health events

"Doctors are so nice. Not pushy and staff is amazing. Safe and easy to check in and see your doctor."

— Birdeye Review

"This facility is fine with denying someone medical care because of their 'policies'. Everyone there should be ashamed of themselves for how they are treating people right now."

— Birdeye Review (Note: Reviews appear to be general to the medical center, not exclusively regarding LGBTQ+ services)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Cleveland Heights, OH·LGBTQ Health

Summary: MetroHealth is a nonprofit, public health system based in Cleveland, Ohio (founded 1837). It operates as a teaching hospital affiliated with Case Western Reserve University, with about 9,000 employees and multiple facilities across Cuyahoga County, including a Level I adult trauma center and Level II pediatric trauma center. MetroHealth offers comprehensive care (primary, specialty, emergency, and preventive well visits), along with air ambulance service via Metro Life Flight. The system includes 731 beds across its hospitals and health centers, and serves the Cleveland Heights area through its network. Contact: 216-957-6337 or 216-778-7800. Website: metrohealth.org.

VerifiedOnline bookingSince 1837
Cleveland Heights, OH·LGBTQ Health

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