Behavioral & Mental Health - Cleveland, OH
Mental Health • Cleveland Heights, OH • Multiple locations across Northeast Ohio (including a Behavioral Health Hospital in Cleveland Heights) locations
Clinic Type
Mental Health
Address
—
Phone
216-778-4428
mychart@metrohealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
In-person and virtual visits mentioned
Emergency Care
Available (Behavioral health specialists offer services in the Emergency Department; 24/7 doctor available)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
Primary Care: 216-696-3876
Not a question; contact for primary care.
Specialty Care: Contact Us
Not a question; contact for specialty care.
Virtual Care: Get Care Now
Not a question; information about virtual care.
Pediatric Care: 216-778-2222
Not a question; contact for pediatric care.
Prescriptions: 216-957-6337
Not a question; contact for prescription information.
Information: 216-778-7800
Not a question; general information line.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- RealPatientRatings: 4.0/5.0 (47)
- ABA Navigator: 4.3/5.0 (6)
- Maple Heights Behavioral Health (Internal Satisfaction Data): 83.5% (Overall Care)
Patients praise
- Highly skilled, empathetic, and professional therapists
- Effective use of evidence-based practices and nervous system exercises
- Supportive, clean, and family-like facility environments
- Patient appreciation for being listened to and feeling heard
- Flexible and convenient scheduling including telehealth options
Common complaints
- Negative experiences with specific therapists regarding dismissive or unhelpful treatment approaches
- Reported setbacks in therapy or ineffective diagnostic assessments
- Mixed patient experiences at some larger clinics including negative feedback regarding specific services
"I have only ever in my life have had one good therapist now and I have seen my fair share now I can say I have had 2 amazing therapist in my life. Was a life changing amazing decision to start my mental health journey as well as my son. HIGHLY RECOMMEND!!!!"
— ABA Navigator review by Nikki Shellenbarger"Marianne is amazing! I’ve been working with her for 6+ months and I’ve made more progress in less time than with others I’ve worked with for years. She’s knowledgeable, empathetic, and compassionate."
— Happy Valley Counseling Testimonial by Yvette Towe"We went to Nancy Caito a few years ago. The experience set my child back much more than it helped. There was a constant need by the therapist to find a causation of issues and point the finger at my husband and I."
— ABA Navigator review by J CSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MetroHealth’s Cleveland Heights psych ED will close after 1 year | Ideastream Public Media — Oct 17, 2025
- MetroHealth Realigns Behavioral Health Services — Oct 17, 2025
- The Centers' Behavioral Health Crisis Center — Jan 17, 2026
- Mental Health Counseling Center | Cleveland, OH — Nov 1, 2025
- Cuyahoga County | The Centers — Oct 1, 2025
Information sourced from the clinic's website as of July 11, 2026.
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