Primary Care - Cleveland

Patients praise

• Professional, courteous, and knowledgeable medical staff in specific instances
• Compassionate and patient-centered care described by some patients at various clinics
• Efficient, timely care and welcoming environments in select facilities
• Positive experiences with specific providers who take time to listen to and address health concerns

Common complaints

• Difficulties with administrative tasks such as scheduling, rescheduling, and appointment cancellations
• Long wait times and unresponsive or poor customer service at call centers
• Issues with billing practices, including unexpected charges and billing errors
• Perceived lack of empathy, poor communication, or rudeness from medical and administrative staff
• Dissatisfaction with the quality of care, including concerns about misdiagnoses, feeling rushed, and providers not listening to patient concerns
• Reports of inaccurate medical records and challenges in getting them corrected
• Instances of unprofessional conduct or misleading medical services reported in isolated cases