Primary Care - Cleveland - Erlanger
Primary Care • Cleveland, TN
Clinic Type
Primary Care
Address
4312 Holiday Inn Express Way, NW Suite 202 Cleveland, TN 37312
Phone
423-778-9671
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Pay Your Bill, Billing & Insurance
Languages Spoken
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Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 stars (11 reviews)
- Trucker Guide: 4.1/5 stars (254 reviews (for Erlanger Express Care))
Patients praise
- Praise for specific physicians and providers for quality of care and good bedside manner
- Reports of convenient and efficient appointment visits
- Some staff described as caring, professional, and helpful
Common complaints
- Reports of rude, dismissive, or unprofessional front-desk and clinical staff
- Complaints regarding wait times and administrative hurdles (e.g., being hung up on or feeling ignored)
- Negative experiences with specific urgent care providers being condescending or unhelpful
"I switched to here after a steady decline in the service and care i was receiving at my previous Dr. I AM SO GLAD I SWITCHED.. Dr. Teuton is Great and so is the other staff. The visits are ALWAYS convienant and surprisingly quick but yet you still get a quality visit and time to discuss things with the dr."
— LocalityBiz user review"This was the worst experience I have ever had at a walk-in. The provider, who didn't even give her name, did not even look at my son. She was extraordinarily rude, condescending and hateful."
— Trucker Guide user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ursula Jackson, CNP - E Cleveland, OH - Internal Medicine - Request Appointment — Jun 12, 2026
- Dr. Stacey Jolly, MD - Cleveland, OH - Internal Medicine - Request Appointment — Jun 5, 2026
- Dr. Kevin Christopher, MD - Rocky River, OH - Family Medicine - Request Appointment — Jun 30, 2026
- Sara Klem, CNP - Sheffield Village, OH - Internal Medicine — May 11, 2026
- Dr. John Bertsch, MD - Willoughby Hills, OH - Family Medicine - Request Appointment — Jun 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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