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About

Patient First is a private urgent care and primary care provider based in Glen Allen, Virginia, operating a network of walk-in clinics. Key details relevant to Colonial Heights: - Services: Urgent care, primary care, and telehealth. - Locations: Nationwide in the U.S. with a focus in Virginia, Maryland, Pennsylvania, and New Jersey; the Colonial Heights area is not listed among specific office locations in the provided data. - Hours and access: Walk-in care without appointment; suitable for common acute and outpatient conditions. - Contact: General inquiries at 800-447-8588; local office details for Virginia may be available by contacting customer service. - Format and scope: 79 locations nationwide (regional concentration in Virginia) with a long-running presence since 1981. If you’re specifically seeking Patient First in Colonial Heights: Consider checking the Patient First website or calling their toll-free line to verify the nearest Colonial Heights facility and hours. - For nearby options, look for Patient First centers in Virginia counties surrounding Colonial Heights or nearby cities (e.g., Glen Allen, VA) and verify telehealth availability for Colonial Heights residents.

Clinic Type

Urgent Care

Address

1260 Temple Avenue, Colonial Heights, VA 23834-2984

Phone

(804) 518-2597

Email

notify@patientfirst.com

Opening Hours

Open 8am - 8pm, 365 days a year

Telehealth

Available

Emergency Care

911 immediately for medical emergencies

Services Offered

  • Urgent Care
  • Telehealth
  • Walk-In Clinic
  • Primary Care
  • Lab Testing
  • X-Rays
  • Prescription Drugs
  • Immunizations

Technology & Equipment

  • Labs
  • X-ray imaging
  • Immunizations
  • Telehealth platform

Insurance & Payment

Patient First participates with all major health insurance plans. Please read our list of insurance plans accepted at Patient First in Virginia.

Cash, Credit Cards, Insurance

Languages Spoken

  • English

FAQs

Is there a wait at Patient First?

Walk in. No appointment necessary.

What are the hours of operation?

Open 8am - 8pm, 365 days a year.

Walk right in. No appointment necessary.

Open 8am - 8pm, 365 days a year

Awards & Accreditations

  • Best Urgent Care (recognition by publications/organizations)
  • Awards & Recognitions: Patient First has been recognized by 38 different publications and organizations and their voters as the “Best Urgent Care” provider.
  • Times-Dispatch Top Workplaces – 6, 2025, 2023, 2021, 2020, 2019, 2018, 2017, 2016, 2
  • Richmond Magazine Best & Worst – 2025, 2024, 2023, 2022, 2021
  • Richmond Times-Dispatch The Best – 2025, 2024, 2023, 2022, 2021
  • Richmond Magazine Top Docs 2026, 2024, 2023, 2018
  • Richmond Magazine Super Star Doctors –

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4 stars (1,386 reviews)
  • Solv Health: 3.0 out of 5
  • Patient First official website: 4.5 out of 5

Patients praise

  • Some staff members are friendly and helpful
  • Lab services performed correctly

Common complaints

  • Long wait times
  • Unprofessional or poor quality of care from some providers
  • Poor facility cleanliness (e.g., restrooms)
  • Dissatisfaction with triage or treatment decisions

"It took forever to get out of there & the restroom was disgusting."

Yelp

"Horrible experience."

Solv Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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