Behavioral Health Services | Mental Health Therapy | Murfreesboro ...
Mental Health • Cookeville, TN
About
VBHCS (Volunteer Behavioral Health Care System) is a small U.S. nonprofit focused on mental health and behavioral health services, with headquarters in Murfreesboro, TN. Key points: - Services: mental health therapy, behavioral health care, addiction treatment, outpatient care, and telehealth - Location: Murfreesboro, Tennessee (serves surrounding areas, including Cookeville region as implied by query) - Organization: active nonprofit with a small team (about 5 employees; several roles across medical, administrative, management, and legal) - Tech/operations: uses Salesforce for its technology stack - Contact: multiple phone numbers and an email for homelessness-related outreach (homeless@vbhcs.org)
Clinic Type
Mental Health
Address
118 N CHURCH ST., MURFREESBORO, Tennessee 37130, US
Phone
1-800-704-2651
anmorris@vbhcs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes
Emergency Care
Crisis services available 24/7; crisis hotline 1-800-704-2651
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
Current Offers
First-time patient offer — null
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Athena Care Murfreesboro): 4.6/5 stars (484 reviews)
- Tebra (Behavior Health Consultants, LLC): 5.0/5 stars (74 reviews)
- Birdeye (Cookeville Psychiatric Solutions): 4.5/5 stars (86 reviews)
- Birdeye (Family Care Center - Murfreesboro): 4.7/5 stars (304 reviews)
- Rehab.com (Volunteer Behavioral Health – Plateau Mental Health Center): 3.08/5 stars (52 reviews)
- Rehab.com (LifeCare Family Services): 3.37/5 stars (19 reviews)
Patients praise
- many individual therapists, nurse practitioners, and doctors are described as caring, attentive, excellent listeners, and highly professional
- some practices are praised for being able to schedule appointments quickly and maintaining good communication with patients
- patients reported positive outcomes from therapy sessions and effective medication management in several instances
- positive experiences with front-office staff who are helpful and polite at specific locations
Common complaints
- billing issues, including surprise charges, overcharges, and disputes over copays or insurance claims
- frequent appointment cancellations by the practice, long wait times for initial appointments, and difficulty rescheduling
- staff perceived as unprofessional, rude, or unhelpful, particularly in administrative or billing roles
- reports of high turnover among providers leading to inconsistent continuity of care
- concerns regarding the quality of facility conditions, including hygiene and patient comfort
- allegations of neglect, poor communication, or lack of respect for patient needs and well-being
"The Billing department for this office is horrible! I received a bill for $650, even though I had medical insurance."
— Birdeye Review of Athena Care Murfreesboro"Dee is the best doctor that I have ever went to. She listens to your problems and I mean really listens. She sees you and hears you and treats you like a human being should be treated."
— Birdeye Review of Family Care Center - Murfreesboro"They switch around your psychologists and psychiatrists so much. As soon as you’re comfortable with one, you’re having to grow comfortable with a different one."
— Rehab.com Review of Generations Mental Health CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Telepsychiatry | Cookeville Regional Medical Center — Jan 19, 2026
- Psychotherapy | Cookeville, TN | Cookeville Psychiatric Care — Sep 25, 2025
- Center for Counseling and Mental Health Wellness — May 22, 2026
- Generations Mental Health Center Cookeville — Aug 26, 2025
- Mental Health Treatment Near Cookeville, TN | Arbor Wellness — Aug 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
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Cookeville Medical Clinic RHC (Cookeville Medical Clinic) is a privately held family-owned medical practice based in Cookeville, TN, serving patients of all ages with comprehensive primary care. The clinic is part of a family of five Tennessee offices (Cookeville, Gainesboro, Crossville, Sparta) and offers services across family medicine, internal medicine, pediatrics, urgent care, hospital and nursing home care, preventive care, and on-site diagnostic testing. It emphasizes both treatment and prevention to keep patients healthy long-term, with an urgent care center and on-site pharmacy at Cookeville Medical Center. The practice has about 21 employees (up ~7.3% YoY) and reported roughly $33.6M in annual revenue, founded in 1997, headquartered in Cookeville, TN.
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