Bassett Healthcare Network | Health Care System in Central NY
Family Medicine • Cooperstown, NY • Since 1922
About
Bassett Healthcare Network is a nonprofit health care system based in Cooperstown, NY, serving a rural eight-county region in upstate New York. Key points: - Founded 1922; headquarters in Cooperstown. - Full-spectrum care across six hospitals, outpatient centers, skilled nursing facilities, and school/community health programs. - 9 offices across one country (primarily upstate New York): Cobleskill, Delhi, Little Falls, Oneonta, Cooperstown, and others, plus the main HQ. - Part of a larger integrated system with about 953 employees (recent growth noted) and substantial local presence in central New York. - Focus areas include regional hospitals, outpatient services, and community health initiatives. - Contact/website: bassett.org.
Clinic Type
Family Medicine
Address
Hartwick Seminary Services, 4580 State Highway 28, Milford, NY
Phone
547-3456
compliance@bassett.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Video visits mentioned
Emergency Care
Emergency Services
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS (Centers for Medicare & Medicaid Services): 2 out of 5 stars (CMS) (various (e.g., 951 survey completions referenced in older data))
- Birdeye (Primary Care): 2.6 out of 5 stars (8 reviews)
- Care Transparency: 83/100 (Patient Satisfaction Score) (N/A)
Patients praise
- some reports of friendly and compassionate staff in surgical and primary care departments
- high patient satisfaction scores for outpatient and ambulatory surgery experiences according to some metrics
- positive experiences with individual long-term care providers
- well-regarded non-profit and teaching hospital mission
Common complaints
- reports of poor or declined quality of care
- long wait times or delays in diagnostic procedures and appointments
- staff responsiveness and communication issues in emergency and inpatient settings
- difficulties with parking facilities
- concerns regarding follow-up and continuity of care
- some CMS quality measures rated below national averages
"Hospital staff and care are great ; but the parking is absolutely terrible."
— LocalityBiz/Public Review"An appointment with one of the many transient doctors at this office is like having a "one night stand". You let them do stuff to you, then you never hear from them again."
— LocalityBiz/Public Review"The primary care is on the second floor. The staff is usually friendly and the doctors I have seen are great."
— Birdeye/Public ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Convenient Care Serving the Cooperstown Area Now Open — Jun 1, 2026
- Bassett Healthcare Network Launches Strategic Plan and Appoints New Leaders to Achieve Goals — Feb 19, 2026
- Bassett Healthcare Network Awarded More Than $7.6 Million from New York State to Expand Access to Behavioral Health and Walk-In Care Services — Aug 14, 2025
- Bassett Healthcare Network Now Offering Pediatric Urology Care — Jul 8, 2026
- Bassett Healthcare Network expands rural healthcare options — May 31, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Cooperstown
Primary Care options for Mohawk Valley Health System (MVHS) are based in central New York, with MVHS operating as a nonprofit parent system in Utica. MVHS services include a broad range of primary and specialty care through its network (Women’s and Children’s Health, General and specialized surgeries, cardiovascular, cancer, behavioral health, etc.), with 5 offices in the Utica area and a multi-county service area. If you need a Cooperstown-specific primary care option, you may want to contact MVHS directly at 315-624-6000 or check their website for any new Cooperstown location or affiliated providers.
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