Behavioral Health Services | Bassett Healthcare Network
Mental Health Services • Cooperstown, NY • Since 1922
About
Bassett Healthcare Network offers integrated behavioral health services across its rural upstate New York system. Highlights relevant to the query: - Part of a nonprofit health network with six hospitals, outpatient centers, and school/community health services in a five-county region (upstate NY). - Provides a full spectrum of care within its health system, including behavioral health as part of its comprehensive services. - Headquarters: Cooperstown, NY; network presence includes facilities in Cooperstown and nearby communities (e.g., Oneonta, Cobleskill, Delhi, Little Falls). - Recently expanded convenient care and walk-in services, reflecting ongoing patient-access initiatives that may include behavioral health access points and integrated care options. - Contact/locations: multiple Bassett sites in the Cooperstown area and surrounding towns for coordinated health services. If you’re seeking specific behavioral health offerings (e.g., psychiatry, therapy, addiction services, telebehavioral health) at Bassett, I can look up exact programs and nearest locations upon request.
Clinic Type
Mental Health Services
Address
Bassett Medical Center, One Atwell Road, Cooperstown, NY
Phone
(607) 547-3456
compliance@bassett.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Immediate assistance: go to nearest Emergency Room or call 911.
Services Offered
Insurance & Payment
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Languages Spoken
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Pricing
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- PlainHospital / CMS: 2 out of 5 stars (CMS hospital rating) (Varies by HCAHPS category)
- Birdeye: 3.8 stars (5 reviews)
Patients praise
- Some reports of individual medical procedures being well-prepared and kind
- Beautiful facility mentioned by some patients
Common complaints
- Challenges in scheduling appointments and accessing care
- Long hold times and dropped calls when contacting the system
- Reports of poor bedside manner and perceived rudeness from staff
- Dissatisfaction with billing practices and communication regarding medical orders
- Concerns about medication management and limited therapy availability
"Worst place ever to be treated for your mental health. I was a patient there for over a year but could not make it in person... The counselor was completely cold and distant and was no help and the psychiatrist only pumped me up on meds that made me sick."
— LocalityBiz reviewer (Kaitlyn W.)"Not a day goes by that I don’t hear from a patient or family member about their challenging experience accessing care... Long hold times, dropped calls, unreliable customer service, limited appointment availability, and other access issues have created unsatisfactory experiences for a long time."
— Bassett Healthcare Network leadership acknowledgment via AllOtsegoSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Bassett Healthcare Network Awarded More Than $7.6 Million from New York State to Expand Access to Behavioral Health and Walk-In Care Services — Aug 14, 2025
- Bassett Healthcare Expands Mental Health Services with Grant | Health | wktv.com — Aug 15, 2025
- Bassett Healthcare Network awarded more than $7.6 million in grants to expand services – Central New York Business Journal — Aug 18, 2025
- Bassett Awarded $7.6 Million+ To Expand Behavioral Health, Walk-In Care Services – All Otsego — Aug 28, 2025
- Bassett to expand services using more than $7.6 million in state funding – Central New York Business Journal — Sep 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
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