Convenient Care in Central NY - Bassett Healthcare Network
Urgent Care • Cooperstown, NY • Since 1922
About
Bassett Healthcare Network is a nonprofit health system serving rural upstate New York, including Cooperstown. Key points: - Overview: Integrated health care system with six hospitals, outpatient centers, skilled nursing facilities, and school-based health services across an eight-county region (about 5,600 square miles). - Locations: 9 offices in New York, with the HQ at 1 Atwell Rd, Cooperstown, NY 13326. Primary area includes Cooperstown and nearby communities. - Convenient Care: Bassett operates Convenient Care locations for walk-in care (minor illnesses, injuries, coughs, sprains, etc.). Recent expansions include a third Convenient Care site near Cooperstown and openings in Hartwick Seminary area. - Services: Full spectrum health care within a regional network, emphasizing rural community health and rapid access via walk-in care. - Contact/Identity: Headquartered in Cooperstown, NY; nonprofit status; founded 1922. If you’re specifically seeking Convenient Care near Cooperstown, the network recently expanded with new walk-in care locations serving the Cooperstown area (latest openings announced in 2026).
Clinic Type
Urgent Care
Address
1 Atwell Rd, Cooperstown, NY 13326, US
Phone
(607) 397-1013
compliance@bassett.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (Bassett Healthcare Network Cooperstown): Not stated (example review is strongly negative) (Not stated)
- U.S. News (Bassett Medical Center, Cooperstown): Patient Experience Score: 3 out of 5 (Not stated)
- Leapfrog Group (Bassett Medical Center, Cooperstown): Outpatient/ambulatory surgery experience top-box scores: Facilities/staff 96%, Communication 93%, Overall rating 86%, Willingness to recommend 79% (Not stated)
- Care Transparency (Bassett Healthcare ER & Safety vs NY Average): Patient satisfaction score: 83/100 (Not stated)
- PlainHospital (Bassett Healthcare — Cooperstown): Patient experience star ratings range reported as 2–4 out of 5; page headline shows 2/5 stars (Not stated)
- HospitalCareData (Mary Imogene Bassett Hospital, Cooperstown): Patient survey summary: Doctor communication Fair; Quiet rooms Poor; Cleanliness Fair; Pain management Average; Discharge information Good; Recommend hospital Average (Not stated)
Patients praise
- Convenient Care offers same-day/next-day appointments for minor illnesses/injuries, including walk-ins based on availability
- citationsDemanded for this theme:
- Patients have given some positive satisfaction indicators in published metrics (e.g., higher outpatient-domain top-box scores; patient satisfaction score 83/100; OAS measures)
- Some individual reviews describe staff/care as kind and prepared
Common complaints
- Mixed/negative patient experience ratings in published sources (e.g., U.S. News patient experience 3/5; patient experience summary includes poor/average domains; star ratings range as low as 2/5)
- Access/care-experience issues when scheduling (long hold times, dropped calls, abandoned calls, limited appointment availability; months to see a practitioner)
- Specific complaint themes in reviews/letters: poor communication/attitude from staff, perceived neglect in emergency care, and other dissatisfaction (including parking complaints)
""Do not bring loved ones to this place. We will never go back here!""
— LocalityBiz review for Bassett Medical Center (Cooperstown)""Long hold times, dropped calls, unreliable customer service, limited appointment availability""
— All Otsego letter quoting Bassett response on access issues""Poor care. Used to be good but has changed...""
— Yelp review for Bassett Healthcare Network (Cooperstown)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New Convenient Care Serving the Cooperstown Area Now Open — Jun 1, 2026
- Bassett holds grand opening for Milford Convenient Care Center — May 29, 2026
- Bassett opens Convenient Care location in Milford | Local News | coopercrier.com — Jun 1, 2026
- New Convenient Care Serving Cooperstown Area Open Seven Days – All Otsego — Jun 4, 2026
- New Convenient Care Serving the Cooperstown Area — Jun 1, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Cooperstown
Comparing your options?
See other urgent care clinics in Cooperstown, or search the full directory by insurance, ratings, and more.