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Clinic Type

Urgent Care

Address

111 Hospital Drive Utica, NY

Phone

315-363-6000

Email

211midyork@unitedwaymv.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Provides 24 hour emergency room care

Services Offered

Insurance & Payment

Languages Spoken

FAQs

What services does the Emergency Department provide?

Emergency, trauma and urgent care services.

What is the address for the Mohawk Valley Health System Emergency Department program?

111 Hospital Drive Utica, NY

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • LocalityBiz (Bassett Medical Center): 3 out of 5 stars (based on user submission) (Not explicitly stated total count)
  • LocalityBiz (Basset Healthcare): 2 out of 5 stars (based on user submission) (Not explicitly stated total count)

Patients praise

  • Professional and kind staff in some departments (e.g., surgical, nursing)
  • High-quality medical care in certain instances
  • Pleasant hospital facility

Common complaints

  • Long wait times and difficulty securing appointments
  • Complaints regarding staff demeanor and perceived lack of empathy
  • Communication gaps between departments and with patients
  • Concerns about misdiagnosis or quality of care provided

"If I could, I'd leave a negative star count. DONT GO HERE! ... After an hour of my husband waiting in agonizing pain ... being told by this obnoxious receptionist ... that there were NO BEDS in the hospital..."

LocalityBiz Review

"Their "urgent cares" are often scheduling more than a day in advance, so you can't just "walk in". Their primary care doctors don't stick around, so even if you get a good one, they're gone within a year."

LocalityBiz Review

"Although they were very busy I received excellent care. I ended up having emergency gallbladder surgery . The staff were kind , professional and went out of there way to make you comfortable."

LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More urgent care clinics in Cooperstown

Cooperstown, NY·Urgent Care

Bassett Healthcare Network is a nonprofit health system serving rural upstate New York, including Cooperstown. Key points: - Overview: Integrated health care system with six hospitals, outpatient centers, skilled nursing facilities, and school-based health services across an eight-county region (about 5,600 square miles). - Locations: 9 offices in New York, with the HQ at 1 Atwell Rd, Cooperstown, NY 13326. Primary area includes Cooperstown and nearby communities. - Convenient Care: Bassett operates Convenient Care locations for walk-in care (minor illnesses, injuries, coughs, sprains, etc.). Recent expansions include a third Convenient Care site near Cooperstown and openings in Hartwick Seminary area. - Services: Full spectrum health care within a regional network, emphasizing rural community health and rapid access via walk-in care. - Contact/Identity: Headquartered in Cooperstown, NY; nonprofit status; founded 1922. If you’re specifically seeking Convenient Care near Cooperstown, the network recently expanded with new walk-in care locations serving the Cooperstown area (latest openings announced in 2026).

VerifiedOnline bookingSince 1922

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