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Clinic Type

Primary Care / Family Practice

Address

Cortland Renzi Health Campus Family Medicine, Located in Cortland, NY

Phone

18008369990

Email

Guiliana.Kissel@guthrie.org

Opening Hours

Walk-in Care Hours: Sunday 7 a.m.–1 p.m.; Monday–Saturday 7 a.m.–7 p.m.

Services Offered

Insurance & Payment

Languages Spoken

FAQs

Walk-in Care Hours

Sunday: 7 a.m. to 1 p.m.; Monday–Saturday: 7 a.m. to 7 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News (Family Medicine Doctors at GCMC): 3.7 / 5 (3 reviews)
  • Healthgrades (Dr. Lynn Cunningham): 2.8 / 5 (24 reviews)
  • Birdeye (Guthrie Cortland Renzi Health Campus Walk-In Care): 4.1 / 5 (77 reviews)

Patients praise

  • Some patients feel heard and valued by specific physicians
  • Praise for effective diagnosis and medical knowledge in some cases
  • Positive experiences with urgent/walk-in care responsiveness

Common complaints

  • Dissatisfaction with office staff, including reports of rude or unprofessional behavior
  • Communication issues regarding test authorizations, messages, and follow-ups
  • Reports of misdiagnosis or concerns about provider bedside manner and attentiveness
  • General hospital complaints regarding disorganized processes and wait times

"Dr Elkins diagnosed me with lupus on my 2nd visit with her. She listened patiently and carefully... I'll be forever grateful to her."

Vitals patient review for Dr. Cinthia Elkins

"Doesn’t listen to patients. Poor relationships with other local providers... Her way or the highway."

Healthgrades patient review for Dr. Lynn Cunningham

"They describe the staff as very rude and unprofessional, with little sympathy for patients... They accuse the hospital of being disorganized and slow."

Summary of patient feedback for Guthrie Cortland Medical Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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