Urgent Care - Cayuga Health
Urgent Care • Cortland, NY
About
Cayuga Health System is a nonprofit health system serving the Finger Lakes and central New York by uniting Cayuga Medical Center (Ithaca) and Schuyler Hospital (Montour Falls). It focuses on seamless, community-centered care across its two hospitals and broader network. The organization is headquartered in Ithaca, NY, with a presence in the region and a workforce of about 782 employees. It operates under the Centralus Health umbrella and has received healthcare grants (e.g., HRSA Street Medicine initiatives). For urgent care specifically in Cortland: the provided information does not confirm an Urgent Care location in Cortland. Cayuga Health’s listed facilities are in Ithaca and Montour Falls (and related surrounding offices), so there is no explicit Cortland Urgent Care center noted in the material. If you need urgent care service near Cortland, you may want to check Cayuga Health’s official site or contact their main line for the nearest walk-in/urgent care availability or airport to Cortland.
Clinic Type
Urgent Care
Address
1129 Commons Ave., Cortland, NY 13045
Phone
607-241-1111
info@schuylerhospital.org
Opening Hours
Every Day: 7:30AM – 7:30PM Thanksgiving and Christmas: 7:30AM – 3PM
Emergency Care
Dial 911 for medical emergencies
Services Offered
Technology & Equipment
Insurance & Payment
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Charges from your visit will be sent to your insurance company based on the information you have provided. There will be a bill from Cayuga Medical Center for the urgent care center charges and a bill from your h
Languages Spoken
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FAQs
What is urgent care?
Urgent care centers are medical facilities dedicated to the delivery of medical care outside of a hospital emergency department, on an unscheduled, walk-in basis. They treat injuries or illnesses that require immediate care but are not serious enough for an ER.
Do urgent care centers treat chronic health issues or for wellness like immunizations and physicals?
Urgent care centers are not designed to treat chronic health issues or for wellness-type care such as immunizations and physicals.
Will my primary care provider still be involved?
Your primary care provider is still the best place for routine care; urgent care does not replace your PCP but works in cooperation with your physician.
Do I need an appointment?
Urgent care centers are walk-in facilities with check-in options online; no appointment is typically required.
What should I bring to urgent care?
List of current medications and dosage, name/address of primary care physician, name and phone number of pharmacy, insurance card.
What about billing?
Charges from your visit will be billed to your insurance. There will be a bill from Cayuga Medical Center for the urgent care center charges and, if applicable, another bill from your health care provider for their charges. If lab or imaging services are performed, the insurer will be billed for the physician’s interpretation.
What are the on-site services?
On-site imaging supports walk-in urgent care, and the team can arrange this as needed.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google Reviews: 3.3 out of 5 stars (203 reviews)
Patients praise
- Convenient location and consistent daily operating hours
- Professional and compassionate demeanor from some medical staff and providers
- Clean and well-organized facility environment
- Helpful option when primary care is unavailable or after-hours care is needed
Common complaints
- Long wait times, especially during busy periods
- Reports of rude or dismissive staff and providers
- Concerns regarding billing practices and high costs for minor treatments
- Dissatisfaction with treatment outcomes or perceived lack of thorough care
- Issues with front desk communication and scheduling processes
"Dr Chang, Nurse Shane and Nurse Shannon are all so compassionate. They are knowledgeable and thorough. We got in and out in a timely fashion. Clean and organized. Highly recommend this place."
— Patient review via beautihost.com"I would give this place a -1. They treat patient that don’t feel well horribly. They make them wait hours especially college students who don’t have that type of time to wait."
— Patient review via SolvHealth"On the bill was an item listed at $312. It was for a small quantity of numbing gel. ... 'She said ‘no, that’s the correct price.’ and I said, ‘human being to human being, can you believe that really is the correct price?’ She said, ‘Well, I can’t comment on that.’'"
— FingerLakes1 report on patient billing complaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cayuga Health Cortland Urgent Care Offers Early Check-In, Comprehensive Services | Centralus Health — Sep 3, 2025
- Cayuga Health Awarded $2.5 Million Grant to Launch Street Medicine Residency Training Program | Cayuga Health — Nov 24, 2025
- Centralus Health offers non-invasive, individualized treatment for prostate cancer - The Ithaca Voice — Sep 26, 2025
- $2.5 Million Awarded to Cayuga Health For Launch of Street Medicine Residency Training Program - X101 Always Classic - WXHC.com — Nov 25, 2025
- Guthrie Cortland Pulmonology Relocates to More Accessible Location at Guthrie Cortland Medical Center - X101 Always Classic - WXHC.com — Jul 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Cortland
WellNow Urgent Care operates walk-in clinics offering urgent care for illnesses, injuries, physicals, X-rays, lab and rapid COVID-19 testing. The firm, founded in 2012 and headquartered in Chicago, has expanded across the U.S. (Illinois, Indiana, Michigan, New York, Pennsylvania) and includes three U.S. locations. There is no explicit Cortland location listed in the provided highlights. If you’re seeking a WellNow location in Cortland, NY, or Cortland-area services, please provide more details or allow me to check for Cortland-specific clinics.
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