CHI Health Clinic
Internal Medicine • Council Bluffs, IA • Since 1886
About
CHI Health Mercy Council Bluffs is a small hospital and health-care facility in Council Bluffs, Iowa, founded in 1886. It operates under the CHI Health umbrella (often referred to as Mercy Hospital) and has about 28 employees. Key leadership includes President Kristen Blum and other executives such as Director of Pharmacy Sabrina Beck and Director of Care Management Cary Reimers. The organization focuses on medical services with a majority of staff in medical roles, and its workforce has seen steady growth. For more details, visit the site: chihealth.com/chi-health-mercy-council-bluffs.
Clinic Type
Internal Medicine
Address
800 MERCY DR, Council Bluffs, Iowa 51503, us
Phone
14027334433
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Opening Hours
Mon-Fri 7:30 a.m.–5:00 p.m.; Sat-Sun 8:00 a.m.–5:00 p.m.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Current Offers
New Patient Offer
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (CHI Health Center): 3.4/5 stars (5 reviews)
- Facebook (CHI Health Mercy Council Bluffs): 76% recommend (515 reviews)
- Yelp (CHI Health brand-wide): 2.3/5 stars (11 reviews (brand-wide))
Patients praise
- Satisfactory experiences with specific doctors and medical staff
- Generally positive ratings for the hospital facility (Mercy Council Bluffs)
Common complaints
- Long wait times
- Abrupt and unhelpful customer service
- Difficulty reaching staff by phone
- Scheduling and administrative errors
- Frustration with insurance/billing questions
"Customer service was abrupt, and unhelpful. Options were maze-like, and they couldn't answer my questions regarding whether my insurance was acceptable at the clinic."
— Birdeye/LocalityBiz user review"I like my doctor he's doing all he can for me and all kinds of tests for me ... this place is awesome I recommend it to anybody"
— Birdeye/LocalityBiz user review"If I didn't have to put a star it would stay blank. You're lucky I like my doctor or I would not be back. Lets start with just making a appointment. To even get someone to answer the phone would be a miracle."
— Birdeye user review of Alegent Health ClinicSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Council Bluffs hospital to end labor and delivery services in August — Jul 10, 2026
- CHI Health Announces April 6 Opening of Family Health Center - Midwest Medical Edition — Apr 7, 2026
- CommonSpirit’s CHI Health Mercy Council Bluffs to close labor, delivery — Jul 10, 2026
- CHI Health ending labor and delivery care at Council Bluffs hospital — Jul 10, 2026
- CHI Health closing Mercy Hospital labor and delivery unit — Jul 9, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Council Bluffs
Summary: Methodist Health System (NMHS) is a nonprofit healthcare organization headquartered in Omaha, NE, serving the Omaha–Council Bluffs metro area. The system operates two hospitals, two affiliate hospitals, and the Methodist Physicians Clinics, with affiliations to Nebraska Methodist College. For internal medicine in Council Bluffs, IA, Methodists offers relatively close access via its Omaha metro network, including clinics and hospital services in the region. Key leadership and facilities roles span across human resources, facilities operations, information technology, and medical specialties, supporting outpatient and inpatient care through their clinic network and hospitals. Notable locations include the HQ at 825 S 169th Street, Omaha, NE, and related campuses in the Omaha area. If you’re seeking internal medicine specifically in Council Bluffs, verify whether Methodist Health System operates an internal medicine practice directly in Council Bluffs or uses the nearby Omaha clinics to serve patients across the river.
West Broadway Clinic, P.C. is a private Hospitals and Health Care provider serving the Council Bluffs, IA area. It offers comprehensive family and internal medicine, endocrinology, diabetes care, obesity management, and women’s health. Key details: - Location: Headquarters and three offices in Council Bluffs, Iowa (1701 W. Broadway, 51501) - Services: Family medicine, internal medicine, endocrinology, diabetes care, obesity management, women’s health - Size and reach: About 7 employees; annual revenue around $28.06 million - Online presence: Website westbroadwayclinic.com; modest web traffic (monthly visits ~567; bounce rate ~0.4%) - Contact: 712-256-5600 - Industry and classification: Healthcare, SIC 80/801; NAICS 62/621 - Notable: Active private company with growth in workforce; primarily serves the US with offices in Council Bluffs If you’re seeking care in Council Bluffs, West Broadway Clinic provides family and internal medicine services plus endocrinology and women’s health.
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