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About

Summary: - CHI Health Mercy Council Bluffs (Mercy Hospital) is a Council Bluffs, IA-based hospital in the Hospitals and Health Care sector, part of the CHI Health system. - Founded in 1886; employs 28 people; ongoing growth (+15.8% YoY). - Key leadership includes President Kristen Blum and other senior leaders such as Director of Pharmacy Sabrina Beck and VP of Patient Care Services Joanna Sklenar-Smith. - Notable departments represented among staff: Medical, Administrative, General Management, Technical, and others; a range of roles from specialists to directors. - The page emphasizes the institution’s identity within CHI Health and its regional positioning, with link to the homepage (chihealth.com/chi-health-mercy-council-bluffs) for more information. Note: The provided content does not include specific details on pediatric care services, pediatric specialties, or pediatric patient programs at CHI Health Mercy Council Bluffs. For precise information on pediatric care offerings, contact the facility directly or visit the official CHI Health Mercy Council Bluffs pediatric services page.

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Clinic Type

Pediatrics

Address

1288 Valley View Dr., Council Bluffs, IA 51503; 3135 W Broadway, Council Bluffs, IA 51501

Phone

17123288800

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.chihealth.com/services/primary-care/pediatric-care

Services Offered

  • Pediatric Care
  • Primary Care
  • Family Medicine
  • Pediatrics
  • School/Sports Physicals
  • Well Child Visits
  • Immunizations
  • Sports Physicals
  • Sick Child Visits
  • Chronic Conditions Management
  • Mental Health Services
  • Lactation Services
  • MyChart patient portal access

Insurance & Payment

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Languages Spoken

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FAQs

Well child visits, immunizations, sports physicals

Sick child visits and care for chronic conditions like diabetes

Social Media

TwitterYoutubeFacebookLinkedinInstagram

Photos

Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 1Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 2Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 3Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 4Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 5Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 6Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 7Pediatric Care - CHI Health — Pediatrics clinic in Council Bluffs, IA — photo 8

What Patients Say

Overall sentiment across review platforms: mixed

  • HCAHPS / CMS Patient Experience Surveys: 3 out of 5 stars (overall hospital patient satisfaction) (537 (HCAHPS survey))
  • Healthgrades (Provider-specific: Laura Denning, CPNP): 5 out of 5 stars (5)

Patients praise

  • Positive experiences with individual providers (e.g., attentive, knowledgeable)
  • Some staff noted for being supportive and treating patients like family
  • Quiet environment in the hospital setting

Common complaints

  • Long wait times in ER
  • Concerns about bed availability and transfer processes for specialized (e.g., pediatric mental health) care
  • Perceived lack of follow-up or care coordination by staff
  • Reports of poor bedside manner or communication by some staff members

"Dr. Denning always takes the time to listen to us and share her knowledge. She is informative and explains things If we have questions. She always has a positive attitude and is amazing with our son."

— Healthgrades Review for Laura Denning, CPNP

"We recently were in need of such [mental health] services and instead of being upfront with us about the fact they had no beds available, they sat us in an ER room for over 24 hours..."

— LocalityBiz User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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