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CHI Health Mercy Council Bluffs (Mercy Clinic, Council Bluffs) is a hospital/healthcare facility in Council Bluffs, IA, part of CHI Health. Key points: - Type: Hospitals and Health Care; often referred to as Mercy Hospital - Location: Headquarters in Council Bluffs, Iowa - Founded: 1886 - Services: General hospital services (not detailed on page), with a staff including directors in pharmacy, care management, and patient care services - Workforce: 28 employees; recent growth noted (+15.8% YoY) - Leadership (examples): Kristen Blum (President), Joanna Sklenar-Smith (VP of Patient Care Services), Cary Reimers (Director of Care Management), Harmit Singh (Department Chair of Psychiatry) - Notable connections: Linked with CHI Health network; multiple CHI Health and Mercy system links in leadership and staffing If you’re specifically seeking General Surgery at CHI Health Mercy Council Bluffs, the page confirms the Mercy Council Bluffs site is part of CHI Health, but does not list detailed surgical services or a dedicated General Surgery department. For exact surgeons, clinic locations, and appointment options, consider visiting the site’s general CHI Health Mercy Council Bluffs page or contacting the hospital directly.

Clinic Type

Surgery

Address

800 Mercy Dr, Ste 220, Council Bluffs, IA 51503

Phone

712-388-2665

Email

Opening Hours

General Hours (as per page)

Services Offered

  • General Surgery
  • Surgical consultations
  • Surgical procedures
  • Provider list
  • Our Providers
  • General Hours

Team

  • Nathan A. Foje — MD
  • Erin Hale — MD
  • David T. Mortensen — MD

Insurance & Payment

Languages Spoken

FAQs

What are the general hours?

08:30AM-04:30PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Rehab.com / Google Aggregate"}},{rating:{citations:,confidence:: 65% (hospital patient experience rating)"}},{rating:{citations:,confidence: (1,151 reviews (for the broader hospital facility)"},site:{citations:,confidence:)

Patients praise

  • Some patients report thorough, attentive care from specific providers
  • Professionalism and clear communication noted by some individuals regarding their treatment
  • Positive experiences with social work support services in certain instances

Common complaints

  • Perceived rudeness and lack of empathy from some nursing and support staff
  • Complaints regarding misdiagnosis or delayed diagnosis in the emergency department
  • Difficulties with communication and follow-up, including long wait times and unreturned calls
  • Dissatisfaction with pain management protocols and responsiveness to patient needs

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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