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About

Summary: InterCommunity is a nonprofit Federally Qualified Health Center (FQHC) and FQHC Look-Alike serving the Greater Hartford, CT area. They provide same-day primary care for adults and a broad range of services, including behavioral health, addiction recovery (residential detox and various levels of treatment), and social/community supports. With six office locations across Hartford and East Hartford (including Coventry Street in Hartford), they aim to serve all community members regardless of life situation or ability to pay. Key locations relevant to Coventry/Greater Hartford: 16 Coventry St, Hartford; 281 Main St, East Hartford; 800 Connecticut Blvd (HQ), East Hartford; 828 Sullivan Ave, South Windsor; additional East Hartford and Coventry-adjacent access points. They employ about 131 staff and report annual revenue around $5.7M. If you’re seeking Adult Primary Care in Coventry/Greater Hartford, InterCommunity offers same-day access and integrated services (primary care plus behavioral health and addiction recovery).

Clinic Type

Primary Care

Address

40 Coventry Street, Hartford, CT; 281 Main Street, East Hartford, CT; 828 Sullivan Avenue, South Windsor, CT

Phone

860-569-5900

Email

compliance@intercommunityct.org

Opening Hours

Not specified on page

Telehealth

Available for established patients where clinically appropriate

Emergency Care

CALL 988; 860-569-5900 for immediate assistance

Services Offered

  • Primary care for adults
  • Same-Day Access
  • Telehealth and video visits
  • Preventive care
  • Vaccinations
  • Laboratory services
  • Chronic disease management
  • Medication management
  • Nutrition counseling
  • Patient education
  • Outpatient addiction medicine
  • Specialty referrals
  • On-site Genoa Healthcare Pharmacy
  • Gynecology exams
  • Complete physical exams
  • Lab work
  • Sick visits
  • Hepatitis C treatment

Technology & Equipment

  • Telehealth platform
  • Video visits
  • Genoa Healthcare Pharmacy on site

Insurance & Payment

Discounted/sliding fee schedule based on family size and income

Languages Spoken

Pricing

  • No one denied access due to inability to pay; sliding fee schedule available based on income

FAQs

Instructions on How to Prepare for a Video Visit

See Instructions on How to Prepare for a Video Visit (linked under Telehealth/Video Visits)

Frequently Asked Questions about Video Visits

See Frequently Asked Questions about Video Visits (linked under Telehealth/Video Visits)

Notice of Privacy Practices (English)

Provided under Telehealth/Video Visits section (English)

Notice of Privacy Practices (Spanish)

Provided under Telehealth/Video Visits section (Spanish)

Patient Rights and Consent Form (English)

Provided under Telehealth/Video Visits section (English)

Patient Rights and Consent Form (Spanish)

Provided under Telehealth/Video Visits section (Spanish)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals and U.S. News (for Dr. Arleen R. Sergis): 3.7 out of 5 stars (Vitals); 4/5 (U.S. News) (7 ratings/reviews)
  • Birdeye (for MinuteClinic at CVS in Coventry): 3.3 out of 5 stars (36 reviews)

Patients praise

  • Physicians praised for being knowledgeable, caring, and attentive listeners
  • Quick and efficient service for routine care (e.g., flu shots) reported by some patients
  • Staff generally perceived as friendly and professional in private practice settings

Common complaints

  • Scheduling and computer system issues causing appointment confusion
  • billing concerns, specifically relating to wellness visit billing policies
  • Perceived shift toward impersonal corporate healthcare models with focus on metrics over patient relationships

"Very friendly professional office. Never have waited long and the doctor is amazing. I was hospitalized and when I came in to see Dr. Keenan he said he had been following my entire hospitalization and rehab. That was so comforting to hear and I just find him to be kind, patient and very knowledgeable."

LocalityBiz review for Dr. Michael Keenan

"Dr. Sergis is a great Dr. Very easy going, knowledgeable... She listened and in 5 minutes knew the right route to find the cause."

Vitals review for Dr. Arleen Sergis

"Nightmare experience at the Coventry Minute Clinic. Do not go!!!"

Birdeye review for MinuteClinic at CVS Coventry

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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