Covington - HealthPoint Family Care
Internal Medicine • Covington, KY • Since 1971 • 1 location in Covington; part of HealthPoint Family Care network locations
About
HealthPoint Family Care, Inc. is a nonprofit healthcare provider headquartered in Covington, KY. Founded in 1971, it operates 6 offices nationwide (6 in the United States) with the Covington location serving as its headquarters. The organization offers comprehensive services including adult and pediatric medicine, dental, behavioral health, substance abuse treatment, obstetrics/gynecology, and vision, with walk-ins, same-day appointments, and evening/weekend hours for accessibility. Key details: nonprofit, part of Hospitals and Health Care, NAICS 62/621, SIC 80/801, about 31 employees (recently up 6.2%), annual revenue around $36.5M. Contact: main phone 859-655-6100; HQ address 1401 Madison Ave, Covington, KY 41011.
Clinic Type
Internal Medicine
Address
1401 Madison Ave, Covington, Kentucky 41011
Phone
859-655-6100
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Opening Hours
Monday - Friday 8am - 7:30pm; Saturday 9am - 4:30pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Family Medicine?
Monday - Friday 8am - 7:30pm Appointments and Walk-ins; Saturday 9am-4:30pm Walk-ins
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What Patients Say
Overall sentiment across review platforms: negative
- Vitals: 2.8/5 (2)
- Birdeye (Google): 3.2/5 (9)
- Birdeye (Google/Other): 2.2/5 (6)
Patients praise
- Personalized care from specific providers (e.g., direct follow-ups)
- Positive interactions with select administrative staff members
- Improved staffing levels noted in some reviews
- Convenient location
Common complaints
- Difficulty reaching the office via phone or voicemail
- Long wait times for appointments despite being scheduled
- Concerns regarding billing practices and perceived unnecessary charges
- Negative experiences with administrative and front-desk communication
- Perceived poor quality of care and staff interactions
"Absolutely horrible place, they don't answer phones OR return voicemails, I got a sick kid & these people act like it's a big game... I will be speaking to the medical board & main location..."
— Vitals Review"The provider I saw called me himself with my lab results. To me, this represents the positive, personal nature of Dr.Daspugta’s patient care."
— Birdeye/Google Review"La hora de tu cita esperarás una hora ya va 2 veces q voy y es lo mismo te atienden muy tarde de la cita..."
— Birdeye/Google ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Schedule an Appointment - HealthPoint Family Care — Jul 31, 2025
- HealthPoint Family Care - Newport Office — Jun 4, 2026
- Mental Health Services - HealthPoint Family Care — Aug 2, 2025
- Cori Mefford, APRN - HealthPoint Family Care — Jul 30, 2025
- Kyla Riddell, APRN - HealthPoint Family Care — Jul 31, 2025
Information sourced from the clinic's website as of July 11, 2026.
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