Mental Health Services - HealthPoint Family Care
Mental Health Services • Covington, KY • Since 1971 • Multiple locations in the HealthPoint network (Covington, Florence, Newport, Nicholasville, Wilmore, etc.) locations
About
Summary: HealthPoint Family Care in Covington offers comprehensive mental health services as part of its integrated care. Their behavioral health and substance use treatment programs sit alongside primary care, pediatrics, obstetrics/gynecology, dental, vision, and pharmacy services. They provide patient-centered options, including same-day appointments, walk-ins, and extended hours, to support accessible mental health care within their nonprofit network in Northern Kentucky. If you’re seeking specific mental health services (e.g., counseling, psychiatry, substance use treatment), contact the Covington location at 1401 Madison Ave, Covington, KY 41011, or call 859-655-6100 for availability and referrals.
Clinic Type
Mental Health Services
Address
1401 Madison Ave, Covington, Kentucky 41011, US
Phone
859-655-6100
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes (video visits available)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered in Mental Health?
Assessment and treatment of a wide range of adult, teen and child mental health counseling, medication treatment and addiction treatment; same day access; in person or video visits.
Is there same day access/no referral required?
Yes, no referral required and easy same day access.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google reviews): 3.2 out of 5 stars (9 reviews (on Birdeye))
- Vitals: Not explicitly rated, but contains negative user reviews (2 reviews)
Patients praise
- some staff members are described as attentive and caring
- recent improvements in service and staffing reported by some patients
- convenient location for some users
Common complaints
- difficulty reaching staff by phone or getting return calls
- long wait times for appointments despite having a scheduled time
- inconsistent quality of care and staff interactions
- issues with timely prescription medication management
"Absolutely horrible place, they don't answer phones OR return voicemails... I'm going to find COMPETENT health care else where."
— Vitals review (2023)"The provider I saw called me himself with my lab results. To me, this represents the positive, personal nature of Dr.Daspugta’s patient care."
— Birdeye (Google) review"They've gotten better than I remember them being from years ago in the past, but still a very busy facility, expect to wait... they seem to be much better staffed as well."
— Birdeye (Google) review (circa 2023)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mary K. Kramer, CNM - Certified Nurse Midwife in Covington, KY — Jun 11, 2026
- HealthPoint Family Care Data Breach - Investigated by Federman & Sherwood — Jan 22, 2026
- KENTUCKY HEALTH NEWS: Kentucky Primary Care Association announces directors, officers — May 20, 2026
- KENTUCKY HEALTH NEWS: 4 Ky. community mental health centers join Medicaid program to blend mental health, behavioral health and medical services — May 20, 2026
- Christina Cotton, MSN, APRN, PMHNP-BC - LifeStance Health — May 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health services clinics in Covington
NorthKey Community Care is a nonprofit mental health, substance use, and developmental disability service provider serving Northern Kentucky, including Kenton County. Key details: - Founded: 1966; Headquarters: Covington, KY - Locations: 5 offices in Covington, KY (Kenton County area) - 503 Farrell Drive, Covington, KY 41011 (HQ) - 513 Madison Avenue, Covington, KY 41011 - 19 E Pike St, Covington, KY 41011 - 502 Farrell Dr, Covington, KY 41011 - Additional Covington location listed - Services: Mental health care, substance use treatment, developmental disability services; offers roles such as Psychiatric Nurse Practitioner, School Based Therapist, and other clinical and support positions - Contact: main phone options include 859-331-3292 and 859-578-3200 - Organization type: Private nonprofit; Industry: Mental Health Care - Revenue/scale: Approximately 183 employees; about $13.2 million annual revenue If you’re looking for Kenton County-specific services, NorthKey Covington offices are the primary access points, with multiple nearby locations for ease of visit.
Summary: St. Elizabeth Healthcare is a nonprofit, Catholic-inspired health system serving Northern Kentucky, Cincinnati, and Southeast Indiana with multiple facilities and a broad network of primary/ specialty care. In Covington and surrounding areas, it operates several campuses and clinics, including St. Elizabeth Covington (part of the broader St. Elizabeth network). The system emphasizes compassionate, comprehensive care and hosts a large team of physicians, advanced practitioners, and staff across 8 offices in the region. For behavioral health in Covington, KY, St. Elizabeth offers integrated services through its regional network, leveraging its locations in the Greater Cincinnati/Northern Kentucky area. If you’re seeking specific behavioral health services or programs, they typically include outpatient mental health, therapy, and specialty behavioral health services within the St. Elizabeth footprint.
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