Brook Lane Opens Cumberland Outpatient Clinic
Mental Health Services • Cumberland, MD • Since 1949 • 1 (Outpatient Cumberland location) locations
About
Brook Lane is a nonprofit mental health organization serving Western Maryland and the Eastern Panhandle, with more than 500 employees and multiple campuses centered in Hagerstown and Frederick, MD. The organization operates one of Maryland’s largest private mental health hospitals (58 beds) on its main campus in Hagerstown, plus: - Inpatient, outpatient therapy, and partial hospitalization for adults, children, and adolescents - Private K-12 special education (Laurel Hall) - Family-focused programs (e.g., THRIVE) - Substance use treatment for adults (InStep) - Spiritual care, continuing education seminars, and free community events Locations include multiple offices in Hagerstown and Frederick, MD (HQ at 13121 Brook Lane, Hagerstown). There is an indication of a ground-breaking event for a new Brook Lane office and gymnasium related to an affiliation with Meritus Health, suggesting expansion and potential new Cumberland outpatient presence. If you’re looking specifically for a Cumberland outpatient clinic, this may indicate upcoming or planned expansion in that area, but the page highlights current Cumberland-related activity rather than an already open Cumberland clinic.
Clinic Type
Mental Health Services
Address
1050 W Industrial Boulevard, Suite 18, South Cumberland Marketplace Plaza, Cumberland, MD 21502
Phone
301-733-0331 x1703
TMSadmin@brooklane.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Recovery.com and Top Sober House: 2.2 out of 5 stars (Multiple sources list varying numbers of reviews, such as 3 or 6)
Patients praise
- Effective and professional therapeutic care from individual providers
- Positive impact on patient mental health and stability
- Team-based approach to care including therapy and medication management
Common complaints
- Difficulties with centralized phone systems, patient portals, and billing processes
- Challenges with communication and prescription management
- Reports of unprofessional conduct by some staff members
- Billing disputes with insurance providers or patients
"My daughter has been seeing her therapist at Brook Lane... she has been nothing but professional, engaging, and encouraging... My daughter's mental health, stability, and strength have improved through her care at Brook Lane Cumberland."
— LocalityBiz review"Brook Lane itself is a large organization... They use a centralized phone system, patient portal, and billing system that can be a little tricky to navigate sometimes."
— LocalityBiz review"Horrible business. I can barely get a prescription filled that I've been on for over two decades. 0 communication, the front desk treats you..."
— Reddit user commentSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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