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About

Dartmouth Health is a nonprofit academic health system based in Lebanon, NH, serving northern New England. It operates DHMC (Dartmouth Hitchcock Medical Center) and a broad network of hospitals, clinics, and care facilities, including the Dartmouth Cancer Center (an NCI-designated Comprehensive Cancer Center) and Dartmouth Children’s. The system employs about 13,000+ staff and offers access to 2,000+ providers across most medical specialties. It partners with Dartmouth and Geisel School of Medicine and conducts extensive research and clinical trials. Key locations include DHMC in Lebanon, NH, plus affiliated hospitals in Lebanon, Keene, and New London (NH) and Bennington and Windsor (VT). It is the state’s largest private employer and the only academic health system in New Hampshire. For provider search, use the system’s network to find physicians and clinics across northern New England. Phone: +1 603-650-5000.

Clinic Type

Primary Care

Address

1 Medical Center Drive, Lebanon, NH

Phone

+1-603-653-1974

Email

matthew.s.houde@hitchcock.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Karl O. Kristiansen — MD
  • Samantha M. Liederbach — MPAS, PA-C
  • Chelsea L. Szepan — MSN, APRN

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.3/5 stars (737 reviews)
  • Yelp: 2.1/5 stars (160 reviews)
  • Yelp: 1.9/5 stars (136 reviews)
  • U.S. News & World Report (Patient Experience Score): 4/5 stars (N/A)
  • Centers for Medicare & Medicaid Services (CMS): 4/5 stars (CMS rating) (N/A)

Patients praise

  • Recognition for quality care and medical expertise
  • Professionalism of clinical teams and staff in specific departments
  • Positive recognition in national quality and safety ratings (CMS four-star status)
  • High quality of surgical and specialized care for some patients

Common complaints

  • Long wait times and difficulty scheduling appointments
  • Perceived lack of care and unresponsiveness from administrative staff
  • Staffing shortages affecting quality of nursing care
  • Poor communication and bedside manner reported by some patients
  • Dissatisfaction with chronic pain management

"They do NOT care about you. Have been told multiple times that my care is not important to them. If you want an appointment with neurology just forget it."

Birdeye review

"Although I had many nurses who were very kind and gave me excellent care they were often hindered from doing so because of the lack of nursing care staff at the hospital."

Yelp review

"With most of my medical history being at world class hospitals like MSK in New York my medical care bar is quite high and I am shocked at just how well Dartmouth delivered."

Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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