Heritage Behavioral Health Center: Behavioral Health | Decatur, IL
Mental Health • Decatur, IL • Since 1956
About
Heritage Behavioral Health Center (HBHC) is a private, nonprofit behavioral health organization based in Decatur, Illinois. Founded in 1956, HBHC provides comprehensive community-based services addressing serious behavioral and mental health disorders, with close coordination to inpatient care. They also offer crisis intervention, substance use treatment, and prevention services, along with outreach initiatives. The organization operates three offices nationwide (all in Illinois) including the headquarters at 151 N Main St, Decatur, IL 62523, and is funded with approximately $7.8 million in annual revenue. HBHC employs about 68 staff and serves as a provider for health and human services focused on mental health, crisis services, and substance use treatment. Contact: main phone lines include (217) 362-6262 and other listed numbers.
Clinic Type
Mental Health
Address
151 N Main St, Decatur, Illinois 62523, US
Phone
217-362-6262
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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Current Offers
New patient offers
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Rehab.com: 2.9/5 (49 reviews)
- Detox To Rehab: 2.4/5 (10 reviews)
- Recovered.org: 4.13/5 (Trustscore) (Not explicitly stated)
Patients praise
- Some individual doctors and therapists are described as great
- Specific instances of life-saving or helpful care in recovery programs
- Supportive staff within certain departments
Common complaints
- Poor communication and difficulty scheduling appointments
- Unprofessional or indifferent management and staff experiences
- Long wait times and failure to follow up on appointments or crisis calls
- Concerns regarding quality of patient care and treatment focus
"I have been ghosted by several therapists at this place... they just feed off the vulnerability of people in need. I really don’t recommend this place."
— Rehab.com user review"Management doesn’t care about anyone below them and have no idea what actually goes on with patient care. All they care about is filling beds without properly treating the clients."
— Detox To Rehab user review"I owe the staff at Heritage a big thank you for helping save my life..all the councilors, nurses, doctors, R.A's,,and A.A. folks who came in.. everybody who was/is/will work there u all are doing awesome things in people's lives"
— Google user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Heritage marks milestone, celebrates 70 years providing care | Local News | wandtv.com — Apr 10, 2026
- Heritage Behavior Health Center celebrates 70 years — Apr 13, 2026
- DPD, Heritage Behavioral Health launch crisis tablet program | Local News | wandtv.com — Jun 24, 2026
- Heritage Health's crisis hotline averages 700 calls monthly | Local News | wandtv.com — May 26, 2026
- Heritage Behavioral Health project set to enter second phase | Local News | wandtv.com — Feb 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Decatur
Summary: - The Illinois Department of Healthcare and Family Services (HFS) is a state government agency (founded 1997, headquartered in Springfield) responsible for Medicaid health coverage and child support services in Illinois. - HFS is organized into Medical Programs and Child Support Services, with an independent Office of Inspector General reporting to the governor. - Primary aim: help Illinoisans access high-quality health care and ensure child support from both parents, supporting physical, mental, and financial well-being. - Leadership: Theresa Eagleson (Director, as of 2022). Relevance to Macon County/Decatur: - HFS serves all counties in Illinois, including Macon County (Decatur). For local needs (Macon County), you’d engage HFS programs such as Medicaid eligibility, enrollment, and state child support services. For specifics (local office locations, eligibility in Decatur), refer to the Illinois HFS website or contact the Office of Inspector General or local county welfare offices.
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