Macon County - Illinois Department of Healthcare and Family Services
Mental Health • Decatur, IL • Since 1997
About
- The Illinois Department of Healthcare and Family Services (HFS) is a state government agency (founded 1997, headquartered in Springfield) responsible for Medicaid health coverage and child support services in Illinois. - HFS is organized into Medical Programs and Child Support Services, with an independent Office of Inspector General reporting to the governor. - Primary aim: help Illinoisans access high-quality health care and ensure child support from both parents, supporting physical, mental, and financial well-being. - Leadership: Theresa Eagleson (Director, as of 2022). - HFS serves all counties in Illinois, including Macon County (Decatur). For local needs (Macon County), you’d engage HFS programs such as Medicaid eligibility, enrollment, and state child support services. For specifics (local office locations, eligibility in Decatur), refer to the Illinois HFS website or contact the Office of Inspector General or local county welfare offices.
Clinic Type
Mental Health
Address
151 North Main Street, Decatur, IL 62525-0910
Phone
217-362-6262
hfs.dcssconnect@illinois.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Illinois Hospital Report Card (HCAHPS)": 65% (Percent of Patients Highly Satisfied at local major hospital)" (N/A)
Patients praise
- Some providers are noted for being compassionate and thorough
- Recognition of knowledgeable medical staff in specific practices
Common complaints
- Concerns regarding long wait times in medical facilities
- Dissatisfaction with staff professionalism and responsiveness at local hospitals
- Issues with sanitation and cleanliness in waiting areas
- Historical reports of inadequate patient care (e.g., nutrition/hydration) in local facilities
"the Staff has been some of the rudest, lazy, and unprofessional group I have ever encountered."
— Birdeye (Decatur Hospital Review)""I waited over 6 hrs in the waiting room and still haven't been seen."
— Birdeye (Decatur Hospital Review)"Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Now Offering Walk-in Blood Draw Services — Jun 24, 2026
- Macon Co. Health Department to offer walk-in blood draws | WCIA.com — Jun 24, 2026
- Medicare Part D and Medicare Advantage Plan Open Enrollment Events for 2026 Coverage — Oct 17, 2025
- Macon County Health Department Offering Walk-in Blood Draw Services Starting July 1 – Decatur Tribune — Jun 24, 2026
- Billions in profits, millions in unpaid claims: Medicaid insurers leave Illinois providers struggling, patients losing care | Capitol News Illinois — Aug 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Decatur
Heritage Behavioral Health Center (HBHC) is a private, nonprofit behavioral health organization based in Decatur, Illinois. Founded in 1956, HBHC provides comprehensive community-based services addressing serious behavioral and mental health disorders, with close coordination to inpatient care. They also offer crisis intervention, substance use treatment, and prevention services, along with outreach initiatives. HBHC employs about 68 staff and serves as a provider for health and human services focused on mental health, crisis services, and substance use treatment. Contact: main phone lines include (217) 362-6262 and other listed numbers.
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