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Clinic Type

Primary Care

Address

2496 DeKalb Ave., DeKalb, IL

Phone

815-754-1122

Email

michael.neuenkirchen@cityofdekalb.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • U.S. News & World Report: 4 out of 5 stars (Patient Experience) (N/A)
  • Vivian Health: 4.3 out of 5 stars (8 reviews)
  • Yahoo Local: 2.5 out of 5 stars (52 reviews)
  • Seniors.fyi (Bethany Healthcare & Rehab): 3.3 out of 5 stars (91 reviews)

Patients praise

  • Professionalism of nursing and clinical staff in hospital settings
  • High recommendation rates in standardized surveys (e.g., 88% willing to recommend hospital)
  • High performing ratings in specific procedures like heart failure and pneumonia care
  • Considerable achievement in billing ethics

Common complaints

  • Issues with staff communication and professional behavior
  • Concerns regarding wait times and appointment scheduling difficulties
  • Negative experiences at specific sub-facilities (e.g., Sleep Health Center, skilled nursing)
  • Reports of poor facility management and understaffing in nursing facilities

"I was so impressed by the courtesy, kindness & professionalism of their staff; everyone from the front desk personnel who helped me upon entering the facility, ..."

Yelp user review for Northwestern Medicine Kishwaukee Hospital

"Worst hospital care ever. No communication from doctors, lie about what medicine is given, they caused painful bleeding bed sores, pneumonia and sepsis infection."

Yahoo Local user review for Northwestern Medicine Kishwaukee Hospital

"The facility is severely understaffed and poorly managed, leading to neglect and communication problems. Residents are left in their own urine for hours because call lights go unanswered."

Seniors.fyi review for Bethany Healthcare & Rehab Center

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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DeKalb, IL·Primary Care

Northwestern Medicine Kishwaukee Hospital (DeKalb, IL) is a private, non-profit general acute community hospital affiliated with Northwestern Medicine. It operates as a small, nonprofit facility focused on medical services and patient education, with 59 employees and annual revenue around $2.75 million. Key details: - Location: DeKalb, Illinois - Type: Nonprofit, private general acute care hospital - Services: Medical services and patient education (as part of Northwestern Medicine network) - Contact/Identifiers: Multiple phone lines listed; affiliated with Northwestern Medicine KishHealth - Administration: Notable staff include Director of Pharmacy and Lead Sonographer Note: The provided page centers on Kishwaukee Hospital as part of Northwestern Medicine in DeKalb, rather than detailing a separate Northwestern Medicine Primary Care DeKalb clinic. If you’re specifically seeking Northwestern Medicine Primary Care DeKalb, you may want to verify the exact clinic location and services on Northwestern Medicine’s site or contact them directly.

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DeKalb, IL·Primary Care

Greater Family Health is a nonprofit primary care provider with 11 offices in the United States, including locations in Illinois (Wheeling, McHenry, Streamwood, Elgin, Sycamore, and more). They offer a comprehensive, patient-centered approach emphasizing physical, emotional, and financial needs, with services across women’s health, pediatrics, senior health, dental, and behavioral health. Key access features include translation services, health benefits enrollment assistance, discounted medications, transportation help, and care management to reduce barriers to care. Founded in 1998 and headquartered in Elgin, IL, they operate as a nonprofit with multiple community-focused clinics and a mission to deliver high-quality, affordable care. If you’re specifically seeking DeKalb-area options, note their DeKalb presence is not listed among current locations; the nearest DeKalb-affiliated services would need confirmation from their site.

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