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Clinic Type

Primary Care

Address

3920 W Wheatland Rd Ste 152, Dallas, TX 75237

Phone

(214) 467-2271

Email

info@palmmedicalcenters.com

Opening Hours

Monday–Friday 8:00am–5:00pm

Telehealth

Available

Services Offered

  • Primary Care
  • Senior Primary Care
  • Diagnostic Services
  • Case Management/Clinical Care
  • Weight Loss Program
  • Telemedicine
  • In-House Laboratory Services
  • Medication Delivery
  • Transportation Assistance
  • Urgency/After-Hours Care
  • Walk-in Appointments
  • Hospice/End-of-Life?
  • Becoming a Patient Member

Technology & Equipment

  • Telemedicine
  • On-site laboratory services
  • Healow patient portal integration

Team

  • Dr. Caivano, Board-certified primary care physician — Physician
  • Dr. Hussey, Board-certified primary care physician — Physician
  • Dr. Byrd, Board-certified primary care physician — Physician

Insurance & Payment

  • ACA Payors
  • Commercial Payors
  • Medicare Payors
  • ACO Payors
  • Aetna
  • Aetna Medicare
  • Amerigroup
  • Care N’ Care
  • Cigna
  • Cigna Medicare
  • Humana
  • Humana Medicare
  • Molina Healthcare
  • Superior HealthPlan
  • UnitedHealthcare
  • USA MCO
  • Private Healthcare Systems/Multiplan
  • QuikTrip
  • City of Euless
  • Fort Worth Firefighters/Maestro
  • HealthSmart
  • Ambetter by Superior HealthPlan
  • BCBSTX
  • United Healthcare Commercial
  • WellCare of Texas
  • Aetna/Texas Health Aetna
  • ACA PAYORS: Ambetter by Superior HealthPlan; BCBSTX
  • COMMERCIAL PAYORS: Aetna Commercial; Aetna/Texas Health Aetna; BCBSTX; Cigna; City of Euless; Coventry/First Health; Fort Worth Firefighters/Maestro; HealthSmart; Humana Commercial; Private Healthcare Systems/Multiplan; QuikTrip; United Healthcare Commercial; USA MCO
  • MEDICARE PAYORS: Aetna Medicare; Amerigroup; Care N’ Care; Cigna Medicare; Humana Medicare; Molina Healthcare; Superior Healthcare; United Healthcare; WellCare of Texas; Amerigroup; Superior HealthPlan
  • ACO PAYORS: Aetna; Aetna/Texas Health Aetna; Amerigroup; BCBSTX; Care N Care; Cigna; Humana; Medicare; UHC

For inquiries regarding accepted plans, contact the office directly.

Not specified, Pay Now (HealowPay), Insurance billed, Cash, Credit Card

Languages Spoken

  • English

Pricing

  • Hours: Monday–Friday, 8am–5pm

Current Offers

New Patient Offer — Not disclosed

FAQs

What services are offered at Palm Primary Care – Dallas/Desoto?

Primary care, senior primary care, diagnostic services, case management, telemedicine, on-site labs, same-day Medicare appointments, walk-ins, care coordination, transportation assistance, urgency line, prescription delivery.

Do you offer same-day appointments?

Medicare same-day appointments that are hassle-free, along with walk-in options designed to minimize wait times.

What services are available on-site?

On-site laboratory services and comprehensive primary care, with telemedicine options and transportation support.

How can I contact the clinic for general inquiries?

Call Us: (214) 467-2271.

Where can I pay my bill online?

Pay Now link is available through HealowPay.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (CareFirst Primary & Wellness): 3.8 out of 5 stars (5 reviews)

Patients praise

  • Friendly, professional, and attentive bedside manner from providers
  • Efficient and smooth check-in/out experiences when staff are responsive
  • Helpful administrative support for insurance and scheduling in specific instances
  • Positive experiences with blood work and lab procedures

Common complaints

  • Communication issues regarding prescription refills and insurance authorizations
  • Rudeness or lack of professionalism among front-office staff
  • Difficulty scheduling appointments or long wait times for available slots
  • Perceived lack of organization in administrative processes

"Maria in scheduling is very unprofessional, unable to get an appointment for my medication for a month. No communication with the pharmacy regarding refills."

Quality Care Health Clinics review

"Dr. Washington’s bedside manner was outstanding she took the time to listen, and made sure I felt completely comfortable throughout the entire visit."

Elite NP Clinic review

"Front desk check in was fast and Aniyiah made it smooth and was kind. I was seen by the NP Pamela and she was very attentive..."

Palm Primary Care (Dallas/Desoto) review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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