Behavioral Health Services | Systems of Care
Mental Health • El Centro, CA
Clinic Type
Mental Health
Address
202 N. 8th Street, El Centro, CA 92243
Phone
(442) 265-1525 or 1-800-817-5292
BHSPRA@co.imperial.ca.us
Opening Hours
Available Monday-Friday 8:00am to 5:00pm
Emergency Care
Suicide & Crisis Hotline Dial 988; Crisis Care Mobile Units; Crisis Number: 1-800-817-5292 (24/7)
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What is the crisis hotline number?
1-800-817-5292 (24/7) and dial 988 for Suicide & Crisis Hotline.
Where is the Mental Health Triage Unit located?
202 N. 8th Street, 1st Floor, El Centro, CA 92243.
What is the main contact number for inquiries?
(442) 265-1525 or 1-800-817-5292.
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- Google Reviews (via third-party aggregator): 3.7 out of 5 stars (7 Google reviews)
- Glassdoor (employee reviews): 3.4 out of 5 stars (18 reviews)
- Facebook: 78% recommend (9 reviews)
Patients praise
- accessible and inclusive community-based services
- wide range of outpatient programs for all ages
- competent and driven caseworkers and therapists reported by some staff
- strategic efforts to expand services through public-private partnerships like Jackson House
Common complaints
- concerns regarding staffing shortages and high staff turnover
- perception that services are reactive rather than proactive
- management at times described as ineffective or inconsistent
- lack of sufficient local mental health resources leading patients to look outside the county
"most of the time, case workers, therapist are competent and driven to help the patient. management hit or miss, mostly miss."
— Indeed (Employee Review)"Interview respondents identified several key reasons for the shortage. Many psychiatrists and therapists previously employed within ICBHS transitioned to private practice or smaller clinics... due to better schedules, pay, and benefits that ICBHS could not compete with."
— CYBHI Evaluation Case StudySynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- County approves Behavioral Health Services Act Integrated Plan | News | imperialvalleyweekly.com — Jun 19, 2026
- RE-BID / COUNTY OF IMPERIAL IMPERIAL BEHAVIORAL HEALTH SERVICES (BHS) EL CENTRO MENTAL HEALTH TRIAGE AND ENGAGEMENT SERVICES EXPANSION LOCATED AT 202 N. 8TH STREET, EL CENTRO, CA 92243 COUNTY PROJECT NO. SR6309BH (BHCIP-B4 236) - Imperial County Department of Public Works — Jun 24, 2026
- ICBHS Director updates supervisors on various projects | News | ivpressonline.com — Jan 16, 2026
- Phase II of Substance Use Disorder Treatment Facility OK’d - Calexico Chronicle — Apr 15, 2026
- SPECIAL REPORT: Imperial County recognized for support-based mental health outreach as cities increase enforcement - KYMA — May 14, 2026
Information sourced from the clinic's website as of July 10, 2026.
More mental health clinics in El Centro
Summary: Jackson House is a private residential mental health treatment center that operates a 15-bed crisis and treatment program for adults 18+. It provides 24/7 nursing, individual and group therapy, medication management, peer support, case management, discharge coordination, community linkage, and a 60-day aftercare program. The organization emphasizes recovery-focused care and supports individuals with mental health conditions and co-occurring challenges. Jackson House has a presence in Southern California with an office in El Centro, CA, and other California locations, operating since 2017 and headquartered in La Mesa, CA. Website: jacksonhousecares.com. If you’re specifically seeking services in El Centro, this location is part of their California network.
Summary: El Centro Regional Medical Center (ECRMC) is a nonprofit, acute-care hospital in El Centro, California, serving the Imperial Valley since 1956. It expanded from 34 to 161 beds after a $44 million project and now features a trauma center and rooftop heliport. ECRMC offers extensive outpatient services across its centers in El Centro and Calexico, including Wound Healing, Outpatient Oncology/Hematology/Infusion, and Outpatient Medical Imaging. The organization emphasizes community-based care with a focus on high-quality, comprehensive medical services and a patient-friendly, family-oriented approach. For mental health services, while not explicitly listed in the highlights, ECRMC’s outpatient and specialty centers often integrate behavioral health referrals and may coordinate with affiliated providers in the Imperial Valley. Contact: marketing@ecrmc.org or 760-339-7100.
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