Family Medicine Clinic – Elizabethton on West Elk
Internal Medicine • Elizabethton, TN
Clinic Type
Internal Medicine
Address
Elizabethton, TN
Phone
+1 423-542-7420
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes, telehealth services including virtual urgent care and online quick care
Emergency Care
Nearest urgent care or virtual urgent care during off-hours
Services Offered
Technology & Equipment
Insurance & Payment
Please call to confirm if your insurance is accepted
Insurance, Self-pay, Medicare/Medicaid (as applicable), Online portal payments via MyChart, Pay online, bill payment
Languages Spoken
FAQs
What services are offered?
Primary care, family medicine, internal medicine, preventive medicine, wellness, and more; online scheduling and telehealth available.
Do you accept my insurance?
Ballad Health Medical Associates Family Medicine accepts most major insurance providers. To confirm if we accept your insurance, please call us at (423) 542-7420.
What if I need care after hours or during the weekend?
If you require care when our office is closed, you can go to the nearest urgent care or utilize our virtual urgent care clinic. For virtual visits, you can choose between a quick screening or a video visit with a provider.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (general practice listing): 1.0 out of 5 stars (1 review)
- Healthgrades (provider specific): 2.75 out of 5 stars (likelihood to recommend)
Patients praise
- Appreciation for specific doctors or providers
- Providers described as thorough and professional in some instances
Common complaints
- Difficulty contacting the office via phone
- Long wait times for appointments
- Issues with prescription refills and communication
- Concerns regarding patient privacy and professionalism
- Perceived lack of organization or understaffing
"I love my Dr here and that is the only reason I stay. However, you can never get ahold of anyone, and never get medications sent in as said they would be by the dispensary."
— Healthgrades user review"Possibly the worst Dr office I've ever been to. Communication is non existent. I've had to call over and over again just to get someone on the phone. Phone calls go unreturned."
— LocalityBiz user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- ETSU expands primary care to meet regional needs | Elizabethton Star — Jan 20, 2026
- BlueCross Medicare Advantage Quality Program Recognizes Primary Care Physicians for Superior Patient Care Outcomes - BCBST News Center — Apr 1, 2026
- ETSU Health Family Medicine Bristol recognized as ‘Healthcare Heroes’ | Elizabethton Star — Sep 1, 2025
- Appalachian Orthopedics relocates Elizabethton office to expanded facility | Elizabethton Star — Apr 21, 2026
- ETSU Health welcomes new chief executive officer | Elizabethton Star — Sep 11, 2025
Information sourced from the clinic's website as of July 11, 2026.
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