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Clinic Type

Psychiatry

Address

Outpatient Behavioral Health – Elizabethton, a department of Johnson City Medical Center

Phone

1-800-366-1132

Email

Paula.Whitehead@balladhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Virtual visits available

Emergency Care

Free 24/7 Respond Crisis Hotline for mental health

Services Offered

  • Outpatient behavioral health services
  • psychiatric evaluation
  • therapy/counseling
  • crisis hotline
  • virtual visits
  • appointment scheduling
  • billing and records viewing

Insurance & Payment

Languages Spoken

  • English

FAQs

What is the contact number for the crisis hotline?

1-800-366-1132

What is the crisis hotline number?

Call 1-800-366-1132 for free, confidential crisis counseling.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • MentalHealthDirectories.com: 2.9/5 stars (35 reviews)
  • ABA Navigator: 3.2/5 stars (11 reviews)

Patients praise

  • Ongoing investments in behavioral health services and providers in Elizabethton
  • Commitment to personalized care at the community hospital level

Common complaints

  • Long wait times for appointments
  • Perceived lack of care and listening from providers
  • Difficulty with appointment scheduling and rescheduling communication
  • Frustration with administrative and customer service processes
  • Perceived prioritization of profits over patient needs

"The wait time for an appointment regarding medication is ridiculous and then NOT adding her to a cancellation list automatically baffles me. The tone in the receptionist voice "oh I understand" sounds so fake. If your family needs help I WOULDN'T recommend this place."

ABA Navigator/LocalityBiz

"This place simply doesn’t care about their patients. After going here for over a year, I can confidently say that no one will actually listen to you. When you call to reschedule an appointment and leave a voicemail, they will not call back."

LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More psychiatry clinics in Elizabethton

Elizabethton, TN·Psychiatry

Frontier Health is a nonprofit mental health and substance use treatment provider based in Gray, Tennessee, serving adults, children, and youth across 64 sites in Northeast Tennessee and Southwest Virginia. Key details: - Services: crisis response, mental health, substance use (including co-occurring disorders), intellectual/developmental disabilities, vocational and recovery services, and related supports (e.g., services for deaf/hard of hearing, domestic violence victims, youth in crisis, foster care/adoption). - Size and scope: about 267 employees (typical YoY growth noted), ~19.5M annual revenue; 1,005 employees reported in a broader FY reference; 48,862 individuals served across a 12,000-square-mile area in FY 2014-15. - Headquarters and reach: headquartered in Gray, TN; operates 4 offices in the U.S. with locations including Gray/Johnson City and Kingsport, TN. - Contact: fhinfo@frontierhealth.org; main phone 1-423-467-3600. If you’re specifically looking for the Charlotte Taylor Center in Elizabethton: Frontier Health operates multiple facilities in the region, including centers in Gray, Johnson City, and Kingsport. The Elizabethton/Charlotte Taylor Center is not explicitly listed among the four U.S. offices provided; you may want to contact Frontier Health directly for the exact address and services at the Elizabethton location.

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