Rapid Access - KV Healthcare
Urgent Care • Ellensburg, WA • Since 1964
About
KV Healthcare (Kittitas Valley Healthcare) is a nonprofit integrated health system based in Ellensburg, WA, founded in 1964. It operates KVH Hospital with 24-hour emergency care and a range of inpatient/outpatient services, plus multiple clinics. Services include family and internal medicine, geriatrics, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women's health, and urgent care. The organization employs about 199 staff and reports annual revenue around $131 million. Main address: 603 S Chestnut St, Ellensburg, WA 98926. For rapid access inquiries, contact questions@kvhealthcare.org or call 509-962-9841.
Clinic Type
Urgent Care
Address
KVH Medical Arts Center, 100 East Jackson, Suite 100, Ellensburg, WA 98926
Phone
+1509.933.3933
%20workplacehealth@kvhealthcare.org
Opening Hours
Monday - Saturday 7 AM – 7 PM (hours may fluctuate due to staffing; changes posted on Facebook/Meta; lunch 11:00-11:45 AM)
Emergency Care
Not a replacement for emergency care; call 911 or go to ER if you think you have an emergency
Services Offered
Insurance & Payment
Billing page indicates insurance plans accepted at KVH
Insurance, Self-pay
Languages Spoken
—
FAQs
What is Rapid Access and who can be seen?
KVH Rapid Access is a walk-in clinic for established patients who need to be seen for a single problem but can’t get a same-day appointment at their primary care clinic. To be considered an established patient, patients must have seen their KVH Primary Care Provider (PCP) within the past three years. This service is not a replacement for emergency care. Call 911 or get to an emergency room if you think you have an emergency.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (KVH Medical Arts Center): 3.5 (8 reviews)
- Birdeye (KVH Hospital): 140 reviews (rating not shown in snippet) (140 reviews)
- Health US News (KVH / Kittitas Valley Community Hospital): Patient Experience scores based on surveys (exact score not shown in snippet)
- Yelp (Kittitas Valley Healthcare): Rating not shown in snippet (Not shown in snippet)
- rater8 (Kittitas Valley Healthcare): Individual clinician/patient experiences (no aggregate star rating shown in snippet) (Multiple reviews listed (exact count not shown))
Patients praise
- Some reviewers/patient stories describe providers as knowledgeable, considerate, attentive, and professional
- Local care praised (e.g., avoiding travel for specialist care)
- Rater8 entries include experiences of being listened to, resolved concerns, and caring/friendly clinicians
Common complaints
- Complaints about rude/dismissive behavior and poor communication
- Issues with appointments (e.g., being forgotten/cancelled without notice) and/or wrong information
- Access/operations problems such as lab hours not matching posted hours (doors locked at stated time)
- Negative comments include perceptions of poor care and billing-related concerns
"“Outpatient laboratory draws and sample drop-off will take place Mon-Fri, 6 a.m.-6 p.m., at our Rapid Access location… THEY ARE NOT OPEN AT 6AM… Doors were locked…”"
— Birdeye review for KVH Medical Arts Center (mentions Rapid Access lab hours)"“If you can get someone on the phone, they never know what's going on, and nine times out of ten, they give me the wrong answer…”"
— a-better-place.com page with patient review(s) about Kittitas Valley Healthcare"“The best care from Nurse Sarah and Dr. Burtle. They were knowledgeable and considerate…”"
— Yelp listing for Kittitas Valley HealthcareSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Senator Murray tours Ellensburg hospital, hears struggles facing rural healthcare | News | nbcrightnow.com — May 6, 2026
- Sen. Murray gets close-up view of rural healthcare challenges | News | nbcrightnow.com — May 7, 2026
- In Ellensburg, Murray Highlights Importance of Rural Healthcare, Rejecting Trump & Republican Cuts to Medicaid - Senator Patty Murray — May 5, 2026
- KVH looks ahead following levy passage | Election Forums | dailyrecordnews.com — Aug 20, 2025
- Comprehensive Healthcare launches Comprehensive Mobile Unit in Ellensburg - Comprehensive Healthcare — May 26, 2026
Information sourced from the clinic's website as of July 11, 2026.
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