Behavioral Health Services in Emporia
Behavioral Health • Emporia, KS
Clinic Type
Behavioral Health
Address
420 W 15th Ave, Emporia, KS
Phone
620-342-4864
friends@carearc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://www.carearc.org/telehealth
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
FAQs
What is the duration of the first appointment?
Your first appointment will be in-person and will last an hour.
How long are follow-up appointments?
Follow up appointments will be scheduled as needed and typically last 20 minutes.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (CrossWinds Counseling & Wellness): 2.3/5 stars (51 reviews)
- Birdeye (Newman Regional Health): 4.3/5 stars (622 reviews)
- Healthgrades (Individual Provider): 1/5 stars (1 review)
Patients praise
- Some patients report positive outcomes, finding staff dedicated and helpful in diagnosis and treatment plans
- General satisfaction at the regional hospital level (Newman Regional Health) for broader care, with 87% of patients willing to recommend it
- Staff described by some as compassionate and good listeners in hospital settings
Common complaints
- Concerns regarding billing practices, including unexpected or increased bills after services concluded
- Patient frustration with intake processes and privacy form requirements
- Reports of poor communication, perceived lack of care, and staff turnover causing continuity of care issues
- Historical issues (circa 2016) at local hospital regarding assessment and discharge of psychiatric patients, though reported as resolved by federal oversight
- Broad systemic challenges in the region, including provider network terminations by Medicaid managed care organizations affecting access to care
"Watch out for this place. Something very fishy about how they do business... Dysfunctional therapy when you can't trust a place that should be helping people."
— Birdeye Review (CrossWinds)"After taking my little girl to MULTIPLE behavioral health places to figure out ways to help her this place has done it. They are working with us every step of the way... Dr Sultana is amazing and a go getter."
— Birdeye Review (CrossWinds)"everyone there is very nice and compasionate. Of course, don't like to be at a hospital but when I am, this is the one."
— Birdeye Review (Newman Regional Health)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Emporia
CrossWinds Counseling & Wellness is a private nonprofit mental health agency based in Emporia, Kansas, serving East Central Kansas since 1960. It operates as the area's comprehensive community mental health center, offering a wide range of services for all ages, including mental health counseling, substance use treatment, case management, and crisis/emergency support. Key services include online screening tools for adults and a youth screen for parents, youth emergency assistance, crisis management, and behavioral health care designed to be culturally sensitive. The organization has 7 offices across Kansas, with its headquarters at 1000 Lincoln Street, Emporia, KS 66801, and employs about 70 staff. They serve Chase, Coffey, Greenwood, Lyon, Morris, Osage, and Wabaunsee counties. Contact: 620-343-2211.
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