CrossWinds Counseling & Wellness | Mental Health Sevices
Behavioral Health • Emporia, KS • Since 1960 • Multiple locations in Lyon, Chase, Morris, Wabaunsee, Osage, Coffey, & Greenwood counties, Kansas locations
About
CrossWinds Counseling & Wellness is a private nonprofit mental health agency based in Emporia, Kansas, serving East Central Kansas since 1960. It operates as the area's comprehensive community mental health center, offering a wide range of services for all ages, including mental health counseling, substance use treatment, case management, and crisis/emergency support. Key services include online screening tools for adults and a youth screen for parents, youth emergency assistance, crisis management, and behavioral health care designed to be culturally sensitive. The organization has 7 offices across Kansas, with its headquarters at 1000 Lincoln Street, Emporia, KS 66801, and employs about 70 staff. They serve Chase, Coffey, Greenwood, Lyon, Morris, Osage, and Wabaunsee counties. Contact: 620-343-2211.
Clinic Type
Behavioral Health
Address
1601 State Street, Emporia, Kansas
Phone
6203432211
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Opening Hours
Monday 10-1, Tuesday 8-10, Thursday 11-2, Friday 8-10
Website
Emergency Care
Crisis Management and immediate, short-term services for mental health crises
Services Offered
Technology & Equipment
Insurance & Payment
States that they accept all insurances and offer a sliding scale for those without insurance
Insurance, Sliding scale, Pay via online portals
Languages Spoken
Pricing
FAQs
Do I need a referral or diagnosis to call?
No, you don’t need a referral or a diagnosis to call us.
Do you accept insurance and offer a sliding scale?
We accept all insurances and offer a sliding scale fee for those without insurance.
What online screening tools are available?
Online screening tools are available for common conditions in adults, and there is a youth screen for parents concerned about a child’s emotional, attentional, or behavioral difficulties. They are free and anonymous, and you’ll receive advice and have the option to schedule an appointment.
How can I contact CrossWinds for urgent help?
Call us at 620‑343‑2211. If in crisis, call 988 for the Suicide & Crisis Lifeline or 911 for medical emergencies.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregating Google reviews): 2.3 out of 5 stars (51 reviews)
Patients praise
- High reported client satisfaction in annual surveys (96.57% reported overall satisfaction)
- Majority of clients report improvement in mental health and quality of life
- Positive feedback on staff responsiveness and ability to access appointments
- Supportive and effective care for specific patients and families
Common complaints
- Concerns about administrative/business practices, specifically regarding intake processes and billing transparency
- Allegations of poor communication and customer service experiences
- Frustration with billing issues, including unexpected charges
"Watch out for this place. Something very fishy about how they do business... Dysfunctional therapy when you can't trust a place that should be helping people."
— Individual review on Birdeye/LocalityBiz"After taking my little girl to MULTIPLE behavioral health places to figure out ways to help her this place has done it. They are Working with is every step of the way in every direction and have disgnosed properly."
— Individual review on Birdeye"96.57% of respondents indicated they are overall satisfied with the services they receive."
— 2025 Annual Client Satisfaction Survey by CrossWindsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Coffey County CrossWinds clinic relocates to larger space — Apr 16, 2026
- Lyon County hears funding requests, approves internet switch | Free | emporiagazette.com — May 28, 2026
- Crosswinds Counseling and Wellness welcomes full field of teams for second annual Swing Away Stigma golf tournament | KVOE — Jul 26, 2025
- CrossWinds, Newman Regional Health named for Kansas Leadership Center Transformation Grant program | KVOE — Oct 28, 2025
- Emporia Community Foundation announces Morgan Wilkie grants | KVOE — Nov 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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