Mental Health | Erie County, PA
Behavioral Health • Erie, PA
Clinic Type
Behavioral Health
Address
1601 Sassafras Street, Erie, PA 16502
Phone
814-528-0600
hsinfo@eriecountypa.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Crisis Services: 814-456-2014 or 1-800-300-9558
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What is the role of the Mental Health and Intellectual Disabilities program?
The roles and responsibilities are established by the MH/ID Act of 1966; the Erie County Office of Mental Health and Intellectual Disabilities is regulated by the Pennsylvania Department of Human Services and administers services through a contracted provider network.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- FindRehabCenters: Low, including multiple reports of 1-star reviews (24 reviews (referenced for one provider))
- TherapyDB: 5.0/5 (5 verified reviews)
- Healthgrades: 4.0/5 (5 reviews)
- WebMD: Low, including negative feedback on 7 reviews (7 reviews)
Patients praise
- Presence of some compassionate and attentive individual practitioners
- Positive experiences with specific specialized services, such as eating disorder treatment and depression therapy
- Helpfulness of community-based support resources like NAMI
Common complaints
- Difficulties with appointment scheduling, cancellations, and long wait times
- Unresponsive administrative staff, including failure to return calls or manage phone systems effectively
- Concerns regarding the professionalism and empathy of medical and administrative staff
- Perceived lack of continuity of care and issues with medication management/refills
- Frustration with billing transparency and administrative errors
"If I could give this place zero stars I would. What a waste of money. A Bs place that can't schedule appts and keep them. They make you wait months when you are in need of help..."
— FindRehabCenters review for Safe Harbor Behavioral Health"The worst mental health office in Erie County. They’ll never answer their phones... If you run out of your medicine, good luck getting refills... The front desk employees are the most rude human beings you’ll ever meet..."
— WebMD review for LECOM Institute for Behavioral Health"Dr. McCarthy explained things in a way I could understand. I could tell she actually listened to my concerns and not push medication and label me."
— Healthgrades review for Dr. Meghan McCarthySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] An Erie County Resource Guide of Services & Supports Related to:
- Behavioral Health Services at LMC-BHP - Erie - LECOM Health
- Get Started - ECCM - Erie County Care Management
- Community Reports - NAMI Erie County PA
- Armor Health Enhances its Services Partnership with Erie County to include Mental Health and Drug & Alcohol Programming — Sep 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Erie
UPMC Western Behavioral Health at Safe Harbor in Erie refers to Safe Harbor Behavioral Health now acquired by UPMC (as of 2024-06-01). Key points: - Status: Integrated into UPMC; originally a small, Erie-based software/health services entity (5 employees) of Safe Harbor Behavioral Health, now part of UPMC. - Location: 1330 W 26th St, Erie, PA (and other Erie office location). - Services: Behavioral health services formerly listed under Safe Harbor; current offerings are routed through UPMC’s behavioral health services network. - Contact: 814-455-9802 Bottom line: Safe Harbor Behavioral Health in Erie is now part of UPMC’s behavioral health system, operating under the UPMC Western Behavioral Health umbrella. If you’re seeking behavioral health services in Erie, reach out to UPMC’s behavioral health services through the UPMC Hamot/Erie network.
NAMI Erie County PA provides free mental health support, advocacy, and education for individuals and families affected by mental illness in Erie County, Pennsylvania. Founded in 1984 and headquartered in Erie, the nonprofit offers online groups, youth and family education, and community resources through its programs. Contact: 814-456-1773 or visit namierie.org. Offices: HQ at 1611 Peach Street, Erie, PA 16501.
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