UPMC Western Behavioral Health at Safe Harbor
Behavioral Health • Erie, PA
About
UPMC Western Behavioral Health at Safe Harbor in Erie refers to Safe Harbor Behavioral Health now acquired by UPMC (as of 2024-06-01). Key points: - Status: Integrated into UPMC; originally a small, Erie-based software/health services entity (5 employees) of Safe Harbor Behavioral Health, now part of UPMC. - Location: 1330 W 26th St, Erie, PA (and other Erie office location). - Services: Behavioral health services formerly listed under Safe Harbor; current offerings are routed through UPMC’s behavioral health services network. - Contact: 814-455-9802 Bottom line: Safe Harbor Behavioral Health in Erie is now part of UPMC’s behavioral health system, operating under the UPMC Western Behavioral Health umbrella. If you’re seeking behavioral health services in Erie, reach out to UPMC’s behavioral health services through the UPMC Hamot/Erie network.
Clinic Type
Behavioral Health
Address
Safe Harbor, Erie County, PA (erison)
Phone
814-459-9300
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Opening Hours
24/7/365 crisis services (phone, walk-in, and community-based crisis intervention)
Emergency Care
Crisis intervention, crisis residential unit
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: negative
- Google Reviews (via ProviderSpark): 2.2 out of 5 stars (108 Google reviews)
Patients praise
- Some therapists are noted as being helpful
- Some individual staff members are described as friendly or amazing
Common complaints
- Poor communication and lack of follow-up from staff
- Negative experiences with doctors and physician assistants, including medication management concerns
- Frustration with crisis services and perceived lack of response to urgent situations
- Long wait times for appointments and perceived poor administrative practices
"This is a great example of our mental health crisis in America. The therapists are good and the downstairs staff is friendly but the Drs/PAs are terrifyingly horrible."
— FindRehabCenters.org review"Crisis services are quite literally a joke... I was lied to and told Crisis and the police would be out. They never actually came."
— LocalityBiz review"Mental Health is terrible here in Erie Pa I had called Safe harbor left several messages never received a call back called crises services & the man acted like he didn't want to help very rude hung up on me..."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] An Erie County Resource Guide of Services & Supports Related to:
- SAFE HARBOR BEHAVIORAL HEALTH - Updated July 2026 - Yelp
- Behavioral Health Therapist I (Substance Use Disorder Therapist)
- Evaluation Professional Nurse (Safe Harbor Behavioral Health), UPMC
- Crisis Clinician I (Night Shift- Safe Harbor Behavioral Health), UPMC
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Erie
NAMI Erie County PA provides free mental health support, advocacy, and education for individuals and families affected by mental illness in Erie County, Pennsylvania. Founded in 1984 and headquartered in Erie, the nonprofit offers online groups, youth and family education, and community resources through its programs. Contact: 814-456-1773 or visit namierie.org. Offices: HQ at 1611 Peach Street, Erie, PA 16501.
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