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About

Fairfield Medical Center (FMC) is a nonprofit, general acute care hospital system based in Lancaster, Ohio, founded in 1916. It operates under the OhioHealth Corporation umbrella and serves over 250,000 residents across Fairfield, Pickaway, Perry, Hocking, and Athens counties. FMC employs about 2,000 caregivers and 510 staff directly, with annual revenue around $774.5 million. The center offers comprehensive medical services including bariatric, cancer, emergency/urgent care, heart and vascular, maternity, orthopedic, outpatient therapy, hospice/palliative, foot and hand orthoses, and more. Primary headquarters and campus are in Lancaster at 401 N. Ewing St. (43130). Contact: 740-687-8000 or 800-548-2627.

Clinic Type

Primary Care

Address

Fairfield Medical Center, Main Street, Lancaster, OH

Phone

8005482627

Email

marketing@fmchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Telehealth visits available (Telehealth Visits)

Emergency Care

Emergency department and urgent care services

Services Offered

  • Primary care
  • Outpatient therapy
  • Neurological rehabilitation
  • Nutrition therapy
  • Occupational therapy
  • Pediatric therapy
  • Physical therapy
  • Speech therapy
  • Sports medicine
  • Vestibular rehabilitation
  • Orthopedic care
  • Emergency and urgent care
  • Maternity care
  • Heart and vascular care
  • Cancer care
  • Industrial rehabilitation
  • Lymphedema management
  • Hand therapy
  • Foot and hand orthoses
  • Clinical trials (not specified)

Insurance & Payment

Languages Spoken

FAQs

What is Telehealth and how can I use it?

Telehealth visits allow care from your couch or desk by pushing a button, eliminating the need to come into the office for certain visits.

Awards & Accreditations

  • CLABSI milestone: two consecutive years with zero CLABSI incidents; low CLABSI rate nationally per Becker’s Hospital Review

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MedicalRecords.com: 3.2 out of 5 stars (116 reviews)
  • Better Business Bureau (BBB): A+ rating (Note: Business is not accredited)

Patients praise

  • Highly positive feedback regarding nursing staff competence, kindness, and communication
  • Appreciation for quality of care and successful medical outcomes, such as surgeries and childbirth experiences
  • Positive impressions of doctor communication and general facility cleanliness

Common complaints

  • Frustration with billing department processes and lack of flexibility regarding payment plans and discounts
  • Reports of long wait times, particularly at discharge and in emergency settings
  • Inconsistent communication regarding medications and discharge information
  • Some reports of slow response times from staff when patients requested assistance

"Every single nurse, whether they were new or not, was on top of everything and we’re so kind and so knowledgeable. I couldn’t have asked for a better experience in having my first child."

Patient review on MedicalRecords.com

"The billing department is a joke they are not willing to help all they do is offer a payment plan they offer 20% discount if u pay in 7 days if you can’t pay in 7 days they make u pay the full amount will not even work with you..."

Patient complaint on BBB website

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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