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Clinic Type

Primary Care

Address

544 Patterson Blvd

Phone

513-896-9595

Email

emailCompliance@BSMHealth.org

Opening Hours

8:30 am - 5:00 pm

Emergency Care

emergency care available

Services Offered

  • Primary Care
  • Family Medicine
  • Internal Medicine
  • Pediatric care (pediatric services)

Insurance & Payment

Languages Spoken

  • English

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (for Mercy Health - Fairfield Hospital): 3.1 out of 5 stars (841 reviews)
  • Healthgrades (for Dr. Samantha Wood): 4.9 out of 5 stars (102 ratings)
  • Healthgrades (for Dr. Ayesha Javed): 4.9 out of 5 stars (22 ratings)
  • Healthgrades (for Dr. Neel Patel): 5.0 out of 5 stars (8 ratings)

Patients praise

  • Many individual physicians are highly rated for being thorough, compassionate, and good listeners
  • Staff and nurses often described as friendly, welcoming, and helpful
  • High likelihood of recommending specific, well-regarded doctors to others

Common complaints

  • Billing and insurance communication issues, including surprise bills and inaccurate statements
  • Perceptions of dismissiveness, rudeness, or being unheard by some providers
  • Long wait times for appointments and medical services
  • Concerns regarding administrative efficiency, such as incorrect medical records provided to patients

"Dr. Wood takes her time and listens to all of my concerns. She tries to find a solution for my health concerns."

Healthgrades patient review of Dr. Samantha Wood

"I initially felt good about the appointment, but by the end, I felt shut-down and unheard. I will not be back."

Patient review on LocalityBiz for Mercy Health - Fairfield Hospital Internal Medicine Residency Practice

"This is unethical billing and fraudulent behavior to tell patients that there will be no surprise bills later if they pay on-site and then bill the customer later."

Better Business Bureau complaint regarding Mercy Health billing practices

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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