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About

Summary: Fairfield Medical Center (FMC) is a nonprofit general acute health system based in Lancaster, Ohio, with a long history since 1916. As part of the OhioHealth Corporation family, FMC offers a broad range of services, including spine and back care as part of its orthopedic and pain management offerings. The center serves over 250,000 residents across multiple counties and employs more than 2,000 caregivers. FMC emphasizes compassionate, full-service medical care across specialties such as bariatric care, cancer care, heart and vascular care, maternity, hospice, outpatient therapy, and orthopedic services, with a nationwide presence and a dedicated spine/back pain focus within its orthopedic and back care programs. For general inquiries, you can contact FMC at 740-687-8000 or 800-548-2627.

Clinic Type

Spine Care

Address

401 N. Ewing St., Lancaster, Oh 43130, US

Phone

740-689-4935

Email

marketing@fmchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Spine and back pain care
  • Orthopedic care
  • Spine and Back Pain

Technology & Equipment

  • Spinal injections
  • Non-surgical treatment options such as physical therapy, diet or lifestyle modifications, injections, anti-inflammatory drugs or muscle relaxers

Insurance & Payment

Languages Spoken

FAQs

What causes back pain?

Back pain can be from arthritis, a spinal injury, infection, pregnancy, poor posture, disc problems or lack of exercise.

Back pain is common and what can help?

Back pain is common and typically goes away with rest and over-the-counter pain relievers. Seek orthopedic care if persistent beyond 3 months.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • MedicalRecords.com: 3.2/5 stars (116 reviews)
  • Fairfield Medical Center River Valley Campus (Birdeye): 2.9/5 stars (85 reviews)
  • Fairfield Medical Center Outpatient Therapy Services (Birdeye): 4.1/5 stars (9 reviews)

Patients praise

  • staff described as kind, empathetic, and knowledgeable in therapy and nursing departments
  • effective treatment outcomes reported in physical and occupational therapy
  • quick triage experiences reported by some patients
  • professional and compassionate care in specialized departments like wound care and orthopedics

Common complaints

  • long wait times in emergency and outpatient settings
  • billing department and financial concerns
  • perceived lack of compassion or dismissiveness by certain staff members
  • frustration with discharge processes

"The staff from Fairfield Medical Center Physical Therapy... are excellent! They are empathetic, compassionate, and professional. Thank you Todd, Joel, Luke, Greta, and other staff for treating me like family and not just another patient."

Birdeye (Outpatient Therapy Services)

"The Wait Is Ridiculous. Been Coming Here Most My Life & They Take Forever Just To Get Discharged. Other Than That The Doctors Are Nice"

MedicalRecords.com

"The billing department is a joke they are not willing to help all they do is offer a payment plan... I give them 0 stars but they won’t let u review with out picking a star"

Better Business Bureau (BBB)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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