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About

Summary: San Juan Regional Medical Center (SJRMC) is a nonprofit, 198-bed community hospital in Farmington, New Mexico, serving the Four Corners region. It offers primary and specialty care, surgery, and 24/7 emergency services as a Level III Trauma Center. Founded in 1910, SJRMC operates from 801 W Maple St, Farmington, NM, and employs about 409 staff. It emphasizes accessible lifesaving care across the region, with regional presence and facilities focused on outpatient and inpatient services. For family medicine needs in Farmington, SJRMC represents the local hospital system providing comprehensive primary care and emergency services. Contact: 505-609-2000 or 1-505-325-5011.

Clinic Type

Family Medicine

Address

Farmington, NM

Phone

505.609.2990

Email

hospitalcomplaint@dnv.com

Opening Hours

Open Monday through Thursday, 7:30 a.m. to 5:30 p.m. Friday, 7:30 a.m. to 12:00 p.m.

Services Offered

  • Primary care for adults
  • Primary care home
  • Transitional Care Program

Team

  • Family medicine physician, Doctor — Physician

Insurance & Payment

Languages Spoken

  • English

FAQs

Open Monday through Thursday, 7:30 a.m. to 5:30 p.m. Friday, 7:30 a.m. to 12:00 p.m.

Open Monday through Thursday, 7:30 a.m. to 5:30 p.m. Friday, 7:30 a.m. to 12:00 p.m.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • CMS HCAHPS / Momentary Labs: 2 out of 5 stars (overall hospital patient experience) (330 patient surveys)
  • Healthgrades: 53% Patient Experience Rating
  • U.S. News & World Report: 85% willingness to recommend

Patients praise

  • Specific primary care doctors and staff are frequently praised for being compassionate, respectful, and good listeners
  • Clinic staff is often described as kind and helpful by individual patients
  • Majority of hospital patients (approx. 53-85% depending on source) would recommend the facility

Common complaints

  • Below average nurse and doctor communication scores compared to national averages
  • Low overall patient experience rating (2/5 star rating reported in CMS HCAHPS data)
  • Hospital policy of suing patients for late or unpaid medical bills
  • Shortfalls in meeting hand hygiene monitoring and compliance requirements

"Dr. SA'ENA QUINCY is one of the best Dr's I have ever been seen by... The staff and Dr really seem to care. They bring hope to patients."

LocalityBiz Review

"Dr. Sa'ena is very knowledgeable, intelligent, respectful and tends to your needs. He listens to you, and makes you feel welcomed. Similar to family."

LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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